In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future.
From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

Primary Purpose:

The primary purpose of this position is to develop and supervise a team of Field Service technicians and 3rd Party Service Providers. As a Field Service Manager, you will be responsible for ensuring the quality and efficiency of our Field Service operations as well as maintaining customer satisfaction and loyalty.

Primary Responsibilities:

• Recruiting, onboarding, training, and development of 3rd Party service providers
• Develop and supervise a team of Field Service Technicians in various locations throughout the US.
• Coordinate Field Service tasks with technicians based on their skills, availability and location.
• Monitoring and evaluating the performance of technicians and 3rd party service providers providing feedback, coaching and training as needed.
• Troubleshooting and resolving technical issues and customer complaints in a timely and professional manner.
• Communicating with customers, vendors and internal stakeholders to ensure smooth coordination and delivery of Field Service projects.
• Preparing and reviewing reports and other documents related to Field Service activities.
• Ensuring compliance with safety, quality and environmental standards and regulations.

Standard Work Schedule: This is a hybrid position that will work in the office two days a week and from home three days per week.

Starting Monthly Salary: $7180 - $8980 Compensation based on the skills and experience of the candidate.

Qualifications:

• An Associates degree is required.
• At least 5 years of experience in Field Service is required. Prior supervisory experience highly preferred.
• Effective communication skills, both oral and written, are a must.
• Demonstration of the ability to coach and motivate others.
• Ability to review facts and weigh options in solving problems while exhibiting judgment and a realistic understanding of the issues.
• Ability to work in a time-sensitive setting and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office suite and other relevant software.
• Must possess a valid driver's license.
• This position involves some travel to various locations. The travel frequency and duration may vary, but it is usually not more than 25% of the working time.
• Possess the ability to lift/climb/stoop with weights in excess of 125 lbs.
• Possess the ability work at heights (Roofs, Ladders, etc.).
• Ability to read and comprehend instruction manuals and technical documents including blueprints and wiring diagrams.
• Compliance with all rules of conduct, safety regulations and policies provided in Employee Handbooks, on Company bulletin boards/announcements, terms/conditions of employment or other means of communication is a requirement of the job.

Company Benefits:

Our ambition of treating employees better than most other companies includes the challenging work environment we strive to create as well as the competitive benefit programs available to employees and their dependents upon joining the Company. Some of these include:

• Group Health Insurance Plan
• Dental Plan
• Vision Care Plan
• Prescription Drug Card Program
• Long-term Disability
• Short-term Disability
• Paid Maternity and Parental Leave of Absences
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Cancer Protection Plan
• Company Matched 401(k) Retirement Plan
• Flexible Spending Accounts
• Educational Assistance Program
• Vacation Day Program
• Sick Day Program
• Service Recognition Program
• Performance Incentive Programs
• And Much More

Equal Opportunity Employer

VELUX is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.

E-Verify

VELUX uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.