Field Service Engineer - Midwest

Description
Field Service Engineer
Hamamatsu, a global leader in advanced light detectors and detector systems for various applications, is seeking a Field Service Engineer to join our team. As the thriving market for Digital Pathology continues to expand, we invite you to join us in shaping the future of clinical diagnostics through cutting-edge photonics technology.
About Us:
At Hamamatsu, we cater to an extensive clientele that spans Fortune 100 companies, pioneering research laboratories, and innovative startups. Our mission is to enhance societal well-being by advancing photonics technology, and we're seeking dedicated individuals to be a part of this exciting journey.
Responsibilities:
As a Field Service Engineer, your role will be diverse and impactful:

• Perform on-site service, including repairs, maintenance, upgrades, and installations.
• Provide training to customers on product operation and offer support for any queries.
• Offer troubleshooting support through remote software tools, phone, email, or on-site visits, ensuring seamless problem resolution.
• Handle the installation and removal of demo/loaner equipment at customer sites.
• Maintain a well-stocked parts inventory to enable on-site service and coordinate with the factory for critical parts.
• Represent Hamamatsu at industry tradeshows, showcasing our innovative products and their practical applications.
• Track all activities in the Service Management system and generate service reports for customers.
• Prepare quotations for service requests and service contracts.
• Undertake special projects as required.

Requirements
Qualifications:
To excel in this role, you should possess:

• An Associates in Applied Science in Electronics or equivalent technical education.
• 3 years of experience servicing scientific/technical equipment, with proficiency in digital volt meters and oscilloscopes.
• Proficiency in computer hardware, including the installation of hardware, software, drivers, and operating systems.
• Strong mechanical aptitude and adept troubleshooting skills.
• Self-motivation and a commitment to customer satisfaction.
• Exceptional attention to detail and follow-through.
• Strong verbal and written communication skills.

Preferred Qualifications:
While not mandatory, the following qualifications will be highly valued:

• Prior experience in integrating or using, servicing, and installing imaging or scanning equipment/components.
• Prior experience working in a lab environment or with medical equipment.
• Proficiency in mechanical systems, robotics, or sample handling.
• Supervisory or lead experience.

Benefits:
At Hamamatsu, we recognize and reward talent with a competitive salary and an excellent benefits package for our full-time employees, including Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans.
Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.
It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 908-231-0960 or by email at hc_hr_inquiries@hamamatsu.com. Please include your contact information and specific details about your required accommodation to support you during the job application process. Messages left for other purposes, such as not being able to get into the careers website, following up on an application, or other non-disability related technical issues will not receive a response.
This position may require working with, or exposure to goods and information that may be subject to the jurisdiction of the US State Department ITAR regulations (https://www.pmddtc.state.gov/index.html) and the Commerce Departments CCL (https://www.bis.doc.gov/index.php).
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