Field Service Engineer

About us:
our North American sales and service office located in Santa Clara, CA – in the heart of the technology and innovation hub Silicon Valley. A team of highly professional sales managers, Field Service Engineers, field process engineers, and logistics staff are serving customers in North America with outstanding level of technical support. Weadvise and train customers with respect to (MOCVD) semiconductor system operation, maintenance, and improvements. Our customer profile comprises highly innovative companies that focus on fundamental research topics that could be applied in the distant future. In addition, we work closely together with many major tier 1 industrial customers that use our (MOCVD) epitaxial deposition systems for high-volume production applications and drive this technology forward as partners of our company.

Customer orientation is at the center of our day-to-day activities. We make sure that our customers always feel well taken care of. Our high requirements for manufacturing, research and product quality are reflected in our holistic service. Be it the development of our systems for Metal Organic Chemical Vapor Deposition (MOCVD), on site installation, regular maintenance, service repairs and upgrades, and further system development – we are always available to our customers. Our specialized service and process engineers work in our regional service centers all over the world, offering personal and reliable on-site support. They are fast, flexible and always go the extra mile to assist our customers.

```Duties```
- You will be responsible for preparing and carrying out the installation of new systems on location for our domestic and international customers.
- You will be involved with the support of our current prototypes systems.
- You will participate actively in continuing education as part of continuous, task-based knowledge formation.
- You will carry out repairs and upgrades on existing systems.
- You will carry out checks and maintenance on existing systems

```Qualifications```
- Degree in engineering
- Practical experience with the set-up, testing, commissioning and operation of systems
- Experience in the semiconductor industry and with deposition systems would be an advantage
- Knowledge in the field of mechanical and electrical processes as well as electric circuit and control technology and the associated software environment
- Ability to assess and solve problems independently
- Willingness to travel (up to 50-70% depending on location)
- Very good command of spoken and written English
- Willingness to take responsibility, commitment and loyalty

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time

Salary: $70,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 11+ years
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift

Work setting:

• Outdoor work

Application Question(s):

• Can you provide details about your work experience in (metal organic) chemical vapor deposition (MO)CVD Technology/Process or related semiconductor processing? How many years of experience do you have in this field?

Experience:

• in the semiconductor industry and deposition system MOCVD: 2 years (Required)
• in performing mechanical assembly of MOCVD tools: 2 years (Required)
• or Willingness for extensive travel for onsite support: 2 years (Required)

Ability to Relocate:

• Raleigh-Durham, NC: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road