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NO RELOCATION, LOCAL TO ELGIN, IL - NO SPONSORSHIPS AVAILABLE AT THIS TIME.
This is a full-time, Direct Hire opportunity with our client, hiring immediately!
Schedule: Travel is a big part of this job; a new hire would spend a couple weeks in Germany for training and should be available for up to 60% travel. Actual travel might be less but candidates must be available for travel. All travel expenses are reimbursed including per diems. When not traveling, candidates are required to work from the Elgin, IL location.
Position Summary:
A successful Field Service Engineer will, under limited supervision, drive excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technologies. You will commission, troubleshoot, service and perform preventative maintenance on automated equipment within customer facility. Additionally, will be required to repair and/or refurbish systems and sub-systems for other atmospheric and/or vacuum technology systems.
Responsibilities:
- Frequent travel (60%+) primarily within North America (incl. Mexico), Europe (primarily Germany) and Southeast Asia to install, maintain and repair equipment. International travel is a requirement.
- Quick response to customer requests. emergency services and 24x7 "On Call" support.
- Scheduling services calls with customers.
- Equipment on-site commissioning, installation and qualification, testing, maintenance, trouble shooting and calibration services.
- Work under strict occupational safety and health standards (OSHA, NPFA).
- Assist maintaining organization of materials, customer spare/repair parts, equipment builds.
- Identifying tools and resources necessary for completion of tasks.
- Training customers in the operation and maintenance of equipment.
- Telephone, email and in-person technical support.
- Create clear, concise, and complete commissioning procedures & troubleshooting documentation.
- Writing/editing templates, operating procedures and manuals.
- Coordinate with cross functional work teams such as field applications, support and services, product management, manufacturing and marketing or sales.
- Has a lifestyle that allows for frequent and extended travel away from home.
- Has outstanding technical knowledge of electrical circuitry, mechanical and electronics and factory automation.
- Has excellent troubleshooting skills.
- Has excellent customer service skills, focus on the customer.
- Is well organized, with a keen attention to detail.
- Can work alone and without supervision.
- Associate degree in an electro-mechanical, electrical or electronic discipline or equivalent military training.
- 5+ years’ experience in Field Service or similar position.
- Excellent communication skills (both verbal and written).
- Ability to read and understand electrical drawings and assembly drawings.
- Experience with factory automation, semiconductor or electronics devices production.
- Experience in programming PLC’s and HMI’s.
- Must have a valid passport and driver’s license.
- Must be able to pass background check and drug test.
- Must be able to pass customer’s site requirements.
- Experience with plasma, RF systems, semiconductor production or assembly machines.
- Experience with Beckhoff automation equipment, including Gantry Systems.
If you would like to be considered, please send me your most current and updated resume and let me know when you are free for a quick call with me.
Equal opportunities and Social Governance
WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
WGNSTAR place an immense emphasis on equal employment, encourage diversity in the workplace, and apply an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.
Through our wellness programs Globally, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.
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