Address
Form of workAbout the Role
We're looking for a Field Service Engineer to join our Customer Operations Team, who will be responsible for troubleshooting issues in the field and providing ongoing support and maintenance to robots deployed at our customer sites. This is a hands-on role, where you will be working directly with the robots to ensure that our robot fleet is performing as expected.
You will interface with customers and our internal engineering team to perform both remote and on-site troubleshooting and maintenance of mechanical grippers and fixtures, pneumatic and electrical systems, and robot programs.
In this role, you will:
- Answer customer emails and phone calls on use of the system
- Make service calls to the customer when issues cannot be resolved over the phone
- Create preventative maintenance plans for deployed robots
- Troubleshoot and maintain control components such as proximity sensors, relays, and vacuum ejectors
- Assist in the deployment of new robot installations and existing robot upgrades
- Train customers on the proper use of the system
- Work with the product and engineering teams to improve the customer experience
Requirements
- 3+ years experience with manufacturing automation
- Excellent communicator
- Strong ability to solve technical problems independently
- Strong interpersonal skills in representing Rapid to customers
- Experience working with industrial automation
- Familiarity working with industrial electrical and air, for both power and sensor uses
- Experience using hand tools for modification and assembly of metal and plastic
- Ability to support manufacturing hours when required
- Ability to travel to customer sites frequently (75% travel at times)
- Ability to lift at least 70 lbs
Nice to Have
- Experience programming and using industrial robotic arms
- Experience in mechanical design and SolidWorks
- Experience with manufacturing process and fixture design
- Familiarity with coding in any language
- Experience with manufacturing or robotic work cell simulation software
The salary range for this full-time position is between $51-$58 hourly + equity + benefits. Please ask us any questions you may have regarding the specific salary range for your targeted location during the hiring process.
