Field Service Engineer

Job Summary

Omnicell Field Service Engineers (FSEs) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell’s pharmacy and supply automation solutions at customer sites within a designated geographic area. Omnicell FSEs are dispatched as needed by Omnicell’s 24x7 Technical Assistance Center. Although FSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and FSEs work with both

Responsibilities

• Independently performs moderate level, onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell’s electro-mechanical solutions.
• Regularly communicate with manager level nursing and pharmacy staff.
• Work on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
• Addresses typical issues that occur during service events with some support.
• Provides feedback to hardware specialist team.
• Participate in various field projects as necessary
• Fully document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings
• Maintain service quality and customer satisfaction
• Manage parts inventory and return materials process

Required Knowledge and Skills

• Strong knowledge of systems and equipment troubleshooting and problem resolution.
• Respond well to coaching and mentoring which will be received as needed.
• Basic computer systems skills: Windows 10, Networking.
• Strong English verbal and written communication skills.
• Good organization skills
• Ability to evaluate multiple customer issues and set priorities, and to manage processes
• Ability to read electrical schematics and mechanical drawings.
• Ability to deal effectively with customers.

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications

• Bachelor’s Degree in Engineering/Technology or related discipline; or

Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; orfive years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Preferred Qualifications

• Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Coursework in Network Engineering, Robotics or Electronics
• Experience working in a hospital environment

Work Conditions

• Must be able to lift 50 lbs. to approximately 5 ft. high
• Available 24 hours a day, Monday through Friday and for weekend on-call rotations
• Frequent local travel in primary area
• Backup support in adjacent areas as needed
• Provide work area at home and space for trunk stock inventory

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

Job Type: Full-time

Pay: $32.00 - $37.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years
• 7 years

Schedule:

• Holidays
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Application Question(s):

• In this position you will be on call 24/7 usually on a rotating weekend schedule but subject to change based on business need. Are you able to work under this circumstance?

Education:

• High school or equivalent (Required)

Experience:

• Field service: 1 year (Required)
• Troubleshooting hardware: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Philadelphia, PA: Relocate before starting work (Required)

Work Location: On the road