Field Service Engineer

Position: Field Service Engineer

Location: Neenah/Appleton, WI (Day 1 Onsite) 100% Onsite (No remote/hybrid)

Duration : 6+ months contract

Job Description:

Required Skills:
1. Software / Hardware troubleshooting
2. Network troubleshooting
3. Field Services & Desktop support
Job summary

Seeking a skilled Field Services Engineer with 2-5 years of experience in Field Services (repairing / setting up client machines, devices, softwares etc.)
Roles & Responsibilities

Workstation builds, deployment and equipment moves
Document, maintain, upgrade, or replace hardware and software systems as required
Solicit Quotes, place orders and receive items within NetSuite
Reclaiming hardware during off-boarding process
Facilitate escalation of incidents and requests as necessary
Participate in and contribute to various department projects and initiatives
Work on multiple projects concurrently, monitor the status of tasks and escalate issues when appropriate
Basic level understanding of all applications involved and the impact they have on hospital & user workflows
Troubleshoot issues associated with workstations (hardware, software, peripherals, network); determine necessary repair, updates, and testing
Monitor incoming service desk ticket queues and take ownership as appropriate
Utilize ServiceNow to document incidents and requests and ensure proper communication of resolution to the end user
Identify trends of recurring issues for radiologists and manage problems by working with appropriate resources to achieve a permanent solution
Support the documentation of physical inventory of workstations
Make inventory recommendations/purchases as assigned
Be familiar with and able to troubleshoot mobile devices and related wireless technologies
Be familiar with and able to support Radiology specific applications
Be familiar with and able to support basic networking issues
Communicate effectively, including clearly express ideas/opinions, use appropriate, and effective communication methods, deal with team members openly and honestly, be receptive and attentive to communication/feedback
Must be able to work with all levels of an organization from leadership to physicians to support staff
Be present and prepared for work as scheduled, use time off policies appropriately, and schedule lunch and breaks according to department & radiologists needs
Utilize procedures and resources appropriately to ensure efficient delivery of work product
Perform other duties, responsibilities, and/or special projects as assigned
Some travel will be required
Ability to lift 50lbs frequently
KNOWLEDGE AND SKILL REQUIREMENTS
Two years' experience as a Hardware & Software Technician
One year healthcare experience in a dynamic, fast-paced environment
Microsoft Certifications a plus
Strong Software skills in the use of:
o Windows Server | Windows Active Directory
o Microsoft Exchange | Azure
o SCCM | Intune
o Microsoft 365 admin | ServiceNow
o LogMeIn | TeamViewer | MaaS360
o NetSuite
Excellent communication skills with all types of employees and management
Knowledge of information systems principles, methodologies and assumptions required
Ability to modify work schedules and practices to meet job requirements; requires occasional overnight travel. This includes being on-call afterhours as required
Excellent conflict resolution skills
Critical thinking and problem-solving skills