Field Service Software Engineer

Dec Group is seeking a US Field Service Software Engineer. Founded in 1987 with its headquarters based in Switzerland Dietrich Engineering Consultants (Dec) is a leader in the design and production of powder transfer equipment in the chemical and pharmaceutical industry. Thanks to its know-how, Dec has experienced strong international expansion and is active worldwide through its subsidiaries in Europe, the United States, China, and India. The group has more than 700 employees worldwide. Following recent acquisitions, Dec Group accelerates its growth and expands its product portfolio, particularly in the fields of high containment, aseptic and continuous processing.

Summary

The Field Service Software Engineer is responsible for commissioning, start-up, service, retrofits and training of our machines on the customer locations. Due to our varied customer base, frequent travel is required. The Field Service Engineer solves technical problems and issues independently and is face of Dec Group with our customers.

Responsibilities

• Participate to the commissioning and troubleshooting of complex installations.
• Participate and assist to the pre-FAT and FAT of the plants
• Configure PLCs, HMIs and decentralized field devices.
• Perform tests to verify the proper functioning of equipment.
• Assist and support the Field Service technicians.
• Install software updates to optimize existing machines.
• Train customers to use their equipment.
• Diagnose and solve customer problems regarding software and process

Requirements

• Engineering degree in industrial automation or a related field and
• Minimum 5 years of experience in an industrial environment
• Master programming languages for programmable control systems (IEC 61131-3 standards).
• Great knowledge of PLCs such as Siemens (TIA Portal, STEP 7). Rockwell and/or Allen-Bradley is a plus.
• Knowledge of GAMP5 guideline and 21CFR part 11 for electronic record & electronic signature.
• Strong service orientation and a keen eye for commercial opportunities – client experience is key!
• Ability to work with electrical, mechanical and pneumatic components.
• Dynamic, rigorous, flexible, show initiative and like challenges.
• Excellent communication skills in English. Other languages would be an asset.
• A passion for travelling and working at customer sites (>80%)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you legally authorized to work in the United States?

Ability to Relocate:

• Mauston, WI: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road