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Form of workField Service Coordinator
Location: Plymouth, MN
Pay: $49 - 52K
Hybrid, M-F, 7am- 4pm
Direct Hire, Amazing Benefits!
Connecting People with Their Purpose
At TalentBridge, we know success begins with personal connections, and our goal is to fully understand your values, motivations, and passions, then to connect you with companies whose values and motivations match your own.
Whether you're looking for temporary employment or a full-time career, the TalentBridge family is here to help.
About the Role
The Field Service Coordinator is responsible for the day-to-day activities of the Field Service Engineers (FSEs) all the while cultivating and maintaining working relationships with internal and external customers.
In this role, your responsibilities will include:
Required Skills, Education, and Experience:
Location: Plymouth, MN
Pay: $49 - 52K
Hybrid, M-F, 7am- 4pm
Direct Hire, Amazing Benefits!
Connecting People with Their Purpose
At TalentBridge, we know success begins with personal connections, and our goal is to fully understand your values, motivations, and passions, then to connect you with companies whose values and motivations match your own.
Whether you're looking for temporary employment or a full-time career, the TalentBridge family is here to help.
About the Role
The Field Service Coordinator is responsible for the day-to-day activities of the Field Service Engineers (FSEs) all the while cultivating and maintaining working relationships with internal and external customers.
In this role, your responsibilities will include:
- Create customer quotes, orders, and purchase requisitions in SAP
- Follow up with customers on pending quotes, purchase orders, revisions, and scheduling
- Schedule and track jobs in SAP Connect
- Provide FSE's with necessary job information i.e., when to schedule travel, machine information, contact information, etc.
- Be the first point of contact for the Field Service Engineers regarding scheduling
- Follow up with parts needed per job
- Handle incoming calls and e-mails from internal and external customers, both domestic and international
- Escalate concerns to the Team Lead when necessary
- Edit trip reports, approve time efforts in Connect, and maintain CATs reporting
- Support CAQ, Buhler's Quality Process, through SAP and scheduling
- Must arrive to work predictably and promptly
- Manage miscellaneous projects and complete various tasks as needed
Required Skills, Education, and Experience:
- High School Diploma or GED required
- Associate degree or equivalent is preferred
- Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities; able to communicate clearly and effectively in person and in writing, internally and externally
- Ability to work with minimal supervision
- Excellent time management and organizational skills
- Professional telephone etiquette is essential
- Ability to identify, evaluate, and problem solve in high pressure situations
- Advanced MS Word, Excel, Power Point & Outlook skills
- Able to type 50 wpm or more
- SAP or similar
- Familiar with manufacturing a plus
- Able to react and remain positive in an ever-changing environment
- Able to work independently within a team setting
- International and successful company with sustainable prospects for the future
- Wide technical & modern environment with interesting challenges
- Professional environment with an open communication culture
- Exciting development and training opportunities
- Great and dynamic work environment
- Health Insurance with Health Savings Account
- Dental
- Vision and Life Insurance
- Short Term and Long Term Disability
- 401(k) with 6% company contribution
- 15 days vacation
- Sick Time
- Maternity and Paternity Leave
