Field Representative

Summary
The Field Representative is to assist the Site Manager to perform on-site management for ongoing troubleshooting and warranty projects for the CTA7000 Railcars at various maintenance locations. This person will coordinate between CRRC Sifang America and the Chicago Transit Authority ("CTA") for rapid troubleshooting and field work to ensure the railcars function correctly and safely. Communicating with varying departments within CRRC, with multiple suppliers, and with the customer is necessary to complete job duties. This person is expected to become familiar with limited technical functions such as downloading logs and using test units, computers, and hand tools in support of on-site engineers.
Essential Duties and Responsibilities

• Excellent communication skills/abilities with the CTA, CRRC internal departments, suppliers, and support teams
• Arranging After-sales and supplier personnel to perform field service functions at the end customers designated locations.
• On-site personnel management
• On-site safety management
• Preparation of work schedule and work reports
• Engaging in communication with internal departments and transit agency personnel, as warranted to appropriately complete daily work.
• Tracking and reporting discovered issues and the progress of the resolution to Management.
• Coordinating and supporting the end customer/client on in-process inspections and final functional inspections before delivery.
• Understanding and following company and industry safety rules, practices, and procedures.
• Travelling among all the CTA terminals to perform the work, as necessary and assigned.
• Able to work irregular hours if needed.
• Other duties as assigned

Education and Experience
Required

• Minimum of 2-year college degree in relevant discipline/study or equivalent work experiences in a relevant field
• Understanding and experience working with mechanical, electrical, or similar project teams
• Excellent written and verbal communication skills
• Strong self-drive and learning capability

Preferred

• 4-year college in mechanical/electrical engineering, management, or a related field
• Hands-on experience with the use of testing and measuring instruments such as reading different meters, sensors, oscilloscopes, etc
• Ability to read and understand schematics, drawings, etc
• Candidate with After-Sales experience and/or After-Sales warranty training
• Relevant work experience in railroad and/or transportation industry.