Field Operations Supervisor

Superior Plus Propane is in search of an accomplished FieldOperations Supervisor who will oversee the day -to-day activities of the customer service center. As the Operations Manager, you will be able to manage the customer service center while building profitable operations that emphasize growth and revenues and maintain a unified team of employees that can provide customer service to build and grow the business. The ideal candidate will possess strong communication and operations experience.
Primary Responsibilities:

• Advise, supervise, and direct activities of the Customer Service Center (CSC) such as: inventory, credit, service and delivery).
• Ensure daily that the CSC is performing to budget and preparing future budgets; seek ways to improve performance and build customer base.
• Handle customer service issues, assuring customer service is performed to the highest standard.
• Maintain fleet and stay on top of inspections, comply with safety policies and procedures.
• Train and develop competent personnel.

The successful Field Operations Supervisor will possess the following knowledge, skills and abilities:

• 5-10 years of operational management experience
• BA degree is strongly preferred
• Experience in the propane industry is strongly preferred. Relevant experience includes: waste management, pest control, construction, trucking.
• Proficient in Word and Excel; ability to understand, analyze and interpret a P&L statement;
• Customer service training, propane basics and plant operation courses.
• Supervision of Others
• Conflict resolution training is helpful
• Shared responsibility for coaching Sales Staff
• Direct responsibility for Service and Delivery managers, CSR's, Fleet maintenance/Dispatchers

Superior Plus Propane has a vision to be the Premier Propane distribution company within the United States. To that end, we pride ourselves on delivering excellent customer service to ALL of our customers both internal and external. We have a collaborative work style and we make decisions based on analytics and best practices. Superior encourages work/life balance as seen in our above industry standard PTO program as well as the flexible work schedules we offer.
Benefits:
Our benefit package is designed with the employee in mind and includes: excellent health coverage, generous paid time off, flexible scheduling and much more!

• Medical, dental, vision insurance - Single plan is free
• Retirement planning and profit sharing
• Employer paid short/long term disability
• Employer funded HSA account
• Employer Sponsored - Employee Assistance Program
• Tuition Reimbursement - Access to in-house learning portal
• Convenient casual dress environment

Other details

• Job Family USA
• Pay Type Salary
• Employment Indicator Full Time
• Min Hiring Rate $90,000.00
• Max Hiring Rate $90,000.00

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