Field It Supervisor

We are seeking a highly skilled and experienced Field Service Supervisor to oversee our team of field technicians and ensure the smooth operation of our technical services. The ideal candidate will possess strong leadership abilities, excellent technical knowledge, and outstanding interpersonal skills. If you are passionate about delivering top-notch customer service and have a knack for troubleshooting technical issues, we encourage you to apply.

Salary: $52,000 - $57,000 annually

Responsibilities:

• Manage a team of field technicians to ensure all work orders are completed efficiently and according to company policies and standards.
• Provide remote and on-site education and training to clients and customers on the technical aspects of our products and services, including troubleshooting techniques and best practices.
• Diagnose, troubleshoot, and resolve hardware and software issues on Microsoft Windows and UNIX systems.
• Install and configure new PC hardware and software across various devices and peripherals.
• Develop, test, and deploy hard drive images and provide support in virtual desktop environments.
• Perform basic wired and wireless network troubleshooting.
• Maintain proficiency in help-desk systems and tools.
• Research and test new hardware and software solutions.
• Conduct inventory checks, place stock orders, and track equipment inventories in the CRM.
• Inspect and maintain tools, vehicles, and equipment used by the company.
• Utilize company funds responsibly for business expenses in accordance with company policies.
• Assist in sourcing parts and services from suppliers.
• Prepare management reports on a daily, weekly, and monthly basis.

Requirements:

• 2+ years of experience in managing a team of field technicians.
• 3+ years of experience in computer repairs and hardware installations.
• 3+ years of experience in computer software.
• Bilingual in English and Spanish preferred.
• Excellent interpersonal and leadership skills.

Why Us?

• Casual environment focused on teamwork
• Extensive industry and technology training
• Career development program
• Competitive salary
• Monthly health reimbursement arrangement (HRA)
• Comprehensive benefits including 100% work-related gas, tolls, and parking reimbursement
• Paid time off
• Performance Bonus

*In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.

Job Type: Full-time

Pay: $52,000.00 - $57,000.00 per year

Benefits:

• Health insurance
• Paid time off

Compensation package:

• Overtime pay
• Performance bonus
• Quarterly bonus

Experience level:

• 2 years
• 4 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Computer Hardware Repair: 2 years (Preferred)
• Technical support: 2 years (Preferred)
• Software troubleshooting: 2 years (Preferred)
• Field Tech: 2 years (Preferred)
• IT Supervisor: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road