Field Installation Manager

About The Company

Wren Kitchens, the UK’s number one kitchen retailer and manufacturer, have rapidly expanded into the USA. Wren is famous for providing tailored, luxury kitchens at affordable prices. We could not be more excited to be opening new kitchen showrooms, manufacturing facilities and offices in 2024. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

About The Role

Due to the exciting growth of the company and the need to expand on our current Installations Team, we are now looking to recruit a Field Installation Manager for NJ to join us here at Wren. This role will be based out of the Lawrenceville, NJ showroom.

This role offers a basic salary, plus a company car.

Main Responsibilities:

• Ensuring Wren customers experience the highest standards of quality of their installation, whilst receiving world class levels of customer service
• Ensure customer installation fit-times on installation are maintained, working with and supporting the central Installation Co-ordinator team to achieve this
• Resolve customer issues which may be experienced during a fit both pro-actively & re-actively in a timely manner
• Visit active customer fits regularly to assess the quality of work the installers are providing
• Manage the customer journey in partnership with an Installation Co-ordinator
• Manage cost control for the installation area, ensuring the area is working with a cost-efficient approach whilst maintaining the world class level of customer experience
• Support manufacturing and distribution teams with feedback on issues and resolutions on product and delivery
• Support Directors office, Customer Care and the Managing Director with local customer issue resolution, carrying out technical assessment visits where required
• Ensure Wren installations are completed on time and to the highest standards for our customers
• Manage Installation teams to deliver highest standard
• Pro-actively resolve installation issues in a timely and effective manner

In addition to any other duties, as a responsible person you must ensure that you have read, understood, and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

About You

• 3-5+ years’ experience of field-based installation or service management
• Customer facing service experience with a “can always do” and positive attitude
• Effective communicator with strong negotiation skills
• Ability to work calmly under pressure, and able to prioritize their workload
• Experience of kitchen installation management
• Strong technical knowledge is high desirable

What We Offer:

• A fantastic team environment with great facilities
• Excellent in-role training and development
• Fantastic career advancement opportunities
• High-quality IT equipment and software
• Generous paid vacation allowance
• 401(k) plan with 3% matching
• Health, vision and dental coverage
• A FREE individual health plan, FREE life insurance and FREE long term disability
• Generous employee discount
• Company car