Field Engineer

Job Details:

Job Title: Field Engineer

Duration: Long Term Project

Location: Atlanta, GA || On-Site

Job Description:

Qualifications:

• The OCC Solution Center is the 7/24 IT support for Operations and Customer Center (OCC).
• This will be onsite only position.
• This is a 7/24 area – the workdays and shifts will vary and include nights and weekends.
• Ability to work rotating schedules to accommodate 24x7x365 support is required.
• During training, position rotates through several shifts.
• After training, shift will likely be Thu-Sat midnights.
• Shifts are currently 0500-1700 and 1700-0500.

Responsibilities:

Skill Set:

• The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and Customer Center (OCC).
• The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field environment.
• Experience with VMWare and VDI infrastructure desired.
• Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request.
• Must be able to move, on a regular basis, equipment that weighs up to 30 pounds.

Primary responsibilities:

• Monitor, maintain, and troubleshoot OCC VDI infrastructure using VMWare and Teradici tools provided.
• Monitor, maintain, and troubleshoot OCC Radio infrastructure coordinating with ATL Radio, Radio Shop and vendor. Maintain and troubleshoot A/V infrastructure provided by Baker Audio, escalating when necessary.
• Entitle, install, maintain, test, and troubleshoot, operating systems and other systems software products.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Complete work orders as assigned.
• Create and monitor network/local print queues for all printers.
• Implement changes to platforms with minimal impact to the business by following established OCC procedures for VDI and physical infrastructures.
• Write, submit, and perform RFCs for OCC Solution Center work as assigned.
• Coordinate external vendor services.