Field Education Specialist, Ultrasound

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
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Job Purpose/Overview
The role of the Field Support Education Specialist, Ultrasound is to enhance the customer education experience by providing a high level of customer service and educational opportunities including but not limited to: post sale remote installation and education through applications training and veterinary scanning techniques; trouble shoot ultrasound technical support issues that escalate beyond Sound's tech support; Serve as a lab instructor at Sound's Academy of Veterinary Imaging to supplement and enhance the didactic portion of introductory education courses through hands on training; provide onsite education and installation as needed. This team of ultrasound educators provide an essential and comprehensive ultrasound education to Veterinarians, Veterinary Technicians and Sonographers who in turn implement learned techniques within their own practices.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedule and execute remote ultrasound training process with the customer.
• Improve the remote apps training process to meet specific customer needs.
• Deliver comprehensive remote applications training for entry level Ultrasound products offered by Sound.
• Drive communication with Account Manager and DR Field Applications Specialist pre and post training.
• Connect ultrasound equipment to customers PACS, PMS and Telemedicine services.
• Customize entry level Ultrasound products to suit customer needs (presets, annotations, measurements).
• Instruct on basic ultrasound physics and scanning techniques (probe handling, scanning planes, image orientation).
• Instruct on veterinary imaging techniques for completing an abdominal ultrasound exam.
• Discuss uses for ultrasound in patient evaluation and treatment plan.
• Instruct on basic measurements necessary for obtaining diagnostic information.
• Provide applications (knobology) training for entry level Ultrasound products offered by Sound.
• Optimize entry level Ultrasound products to suit student needs in lab environment.
• Ongoing educational feedback, as needed on advanced system uses.
• Provide onsite education and installation as needed.
• Manage required reports, expenses, travel arrangements, and clerical reporting of tasks.
• Perform other duties as assigned.

We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every employee has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that employees will have a commitment to integrity and uncompromising values.
Education and Experience

• RDMS/RVT/RCMS, LVT, and/or DVM licensure strongly encouraged
• BS/BA degree in related field or equivalent experience
• Abdominal and Cardiac veterinary sonographer
• Comprehensive knowledge of entry level Sound Imaging Ultrasound systems
• Ability to provide clear instructions in an educational format; written and didactic.
• Must possess good interpersonal skills with a customer service-oriented attitude
• Intermediate computer skills required, including but not limited to:
• Knowledge of basic computer networks and components required
• Knowledge of all Microsoft office applications required
• Knowledge of Medical image/video formats and storage methods
• Knowledge of video conferencing applications

Knowledge, Skills and Abilities

• Must have strong planning & organizational skills with good attention to detail
• Ability to handle many tasks at once including heavy phone and email volume
• Knowledge of veterinary anatomy and ultrasound uses in patient treatment and evaluation
• Knowledge of ultrasound physics and ability to explain
• Ability to follow through and resolve issues
• Ability to work independently with minimal supervision
• Previous veterinary medicine background preferred
• Prior customer service, ultrasound applications, teaching/education experiences a plus

Travel
Will there be notable travel in this position? Yes, Percent of time: 15%
The Target Pay Range for this position is $71,000 - $85,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
Working Conditions
Complete how the job gets done and the way it operates
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.
We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too! If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you!
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers