Field Clinical Engineer

JOIN OUR GLOBAL TEAM!

BrainsWay is seeking a service-oriented, hands-on, technically-savvy Field Clinical Engineer(FCE) to join our growing team.

A BrainsWay Career is more than just a job—it’s personal. We’re deeply committed to transforming the lives of those who are suffering from mental health disorders. If you’re a natural problem-solver with the imagination, courage, & passion to make a meaningful difference, BrainsWay is where you should continue to build your career.

DAY-TO-DAY

• Summary: Partner with FCE team to provide prompt, advanced support to customers/healthcare providers with product installations; clinical & technical training; & preventative maintenance, diagnostics, & repairs onsite (majority) & remotely as able
• Technical Support: Continually strive to be BrainsWay product expert so able to provide advanced technical support to new & existing customers; Provide prompt responses to customer inquiries, issues, & complaints including, but not limited to, troubleshooting basic to advanced hardware, firmware, & software issues; Communicate timely & effectively with leadership, Quality Control, & R&D to resolve issues, optimize services, & provide product feedback
• Product Installation & Logistical Support: Complete installations of medical devices within hospital & other clinical settings; Provide preventative maintenance for systems & written reports of recommendations, progress, & concerns; Assist with logistics of assigned service inventories, transportation/delivery, & returns of equipment & parts
• Clinical Support: Provide onsite & remote training & re-training to new & established customers, ensuring continued educational support ensuring safety & efficacy of service
• Reporting & Administration: Submit service, maintenance, training, & inventory documentation & reports to leadership through Salesforce CRM & Priority ERP; Accurately & promptly maintain & update shared clinical training calendar
• Sales & Marketing Support: Partner with sales & marketing teams by providing tradeshow support; giving clinical presentations about services & product demonstrations to potential and current customers, incorporating new content & materials based on continuous self-education of new content & materials; providing feedback as necessary; & communicating concerns & working together to effectively meet customer needs

QUALIFICATIONS

• Education: Bachelor's in Biomedical Engineering or related field; or equivalent knowledge & experience
• Experience: Minimum 2 years hands-on experience working with electronic & mechanical components, preferably in a comparable Field Clinical Engineer role working with medical devices in a healthcare environment (e.g., hospital operating room)
• Territory: Greater Chicago area
• Travel: >80% travel to providers throughout territory, <20% remotely from home
• Competencies: Strong technical knowledge of electronic & mechanical acumen & best practices, current with relevant trends & applications, able to embrace mentoring/training to be an expert with BrainsWay medical device solutions; Effective communicator & listener, able to influentially present & train/transfer knowledge to various position levels, fluently in English; Demonstrated professional judgment with strong problem-solving & critical-analysis ability, able to make effective decisions aligned with regulatory requirements & customer-centric objectives; Proven time management, project management, & organizational skills, able to perform a wide variety of tasks & multi-task efficiently; Exceptional customer-oriented mindset with demonstrated aptitude quickly building & maintaining rapport with internal & external customers by providing support, information, & guidance; Flexible & agile self-starter, able to thrive while working independently, with minimal supervision, & also on a team in a fast-paced, rapid-growth environment
• Systems: Proficient in CRM, preferably Salesforce; ERP system, preferably Priority; & Microsoft Office apps
• Passionate about BrainsWay mission, vision, & core values

ABOUT BRAINSWAY

BrainsWay is a global leader boldly transforming lives by advancing neuroscience and elevating mental health treatments through superior science and an unparalleled body of clinical evidence. BrainsWay’s Deep Transcranial Magnetic Stimulation (Deep TMS™) technology has created a new era in treatment as an effective, safe, and non-invasive neurostimulation treatment for treatment-resistant psychiatric and neurological brain disorders. As a non-drug treatment based on magnetic brain stimulation, BrainsWay Deep TMS has been proven to be effective for patients with major depressive disorder (including reduction of anxiety symptoms / anxious depression), obsessive-compulsive disorder, and smoking addiction. Brainsway’s unique technology is based on patents registered by the National Institute of Health (NIH) and by the company. BrainsWay is the first and only company to obtain four FDA-cleared indications backed by pivotal studies demonstrating clinically proven efficacy, and a variety of additional indications from health institutions worldwide such as the CE and ANVISA. BrainsWay was founded in 2003 and is headquartered in Burlington, MA & internationally in Jerusalem, Israel. www.brainsway.com

EQUAL OPPORTUNITY EMPLOYER

Our worldwide culture embraces diversity. We pride ourselves on furthering an equitable and inclusive workplace, believing that the more diverse our talent and contributing perspectives, the better we can fulfill our mission of boldly advancing neuroscience to improve health and transform lives for all humankind affected by treatment-resistant mental health disorders. BrainsWay is an Equal Opportunity Employer, welcoming and encouraging diversity in the workplace based on essential experience and qualifications, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our applicant or hiring process, please contact us.

Job Type: Full-time

Pay: $72,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime

Ability to Relocate:

• Chicago, IL: Relocate before starting work (Required)

Work Location: On the road