Fas Account Service Representative

Duties and responsibilities include:

• Delivers products to customers.
• Loads truck with product for next delivery day.
• Verifies daily invoicing with a handheld computer.
• Tracks customer inventory of product for correct delivery and billing quantities.
• Takes care of or assists in customer service issues concerning routes and aides in retaining customers.
• Completes all daily paperwork as needed.
• Increases dollar volume on route by soliciting additional sales.
• Assists with installs, eyewash services, Clean Team, warehouse functions, local deliveries and any special runs as
  needed.
• Keep truck clean and notify Fleet Manager of any truck issues.
• Responsible for DOT logs, pre & post trip inspections of vehicles, and keeping truck plugged in during very cold weather.
• Other duties as assigned.
• Monday through Friday work week

Requirements and qualifications:

• Requires high school diploma or equivalent.
• Requires a valid driver’s license with a For-hire endorsement.
• Must pass a DOT physical prior to employment.
• Must pass drug/alcohol screening.
• Is generally guided by established policy and procedures but receives daily/weekly guidance from superior for all projects,
  customer service issues and miscellaneous items.
• Attention to detail is a must as errors may involve loss of customers.
• Requires ability to use handheld pc, keyboard, monitor, phone, calculator, printer, and copier.
• Requires ability to communicate verbally with others.
• Ability to handle multiple projects at once and maintain organization.

Physical Requirements:

• Requires maximum physical effort.
• Required to sit for extended periods,
• Must be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk.
• Must be able to drive a truck/step van.
• Maximum unassisted lift = 50 lbs.
• Ability to read, enter and use efficiently a handheld computer
• Ability to use telephone to communicate with customers and internal support personnel.
• Gloves are recommended.

Environmental Requirements:

• Outside air temperatures during all seasons.
• Including extreme heat/humidity during summer and cold during winter season.
• At times, extreme odors or unclean product

Skills

Preferred

• Self-Motivation
• Dependability
• Customer Service
• Accountability
• Attention to Detail

Behaviors

Required

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility