Family Support Worker - West Side Clinic

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

---

As a Family Support Worker, you will assist patients by identifying needs, matching needs with community resources, and applying for entitlement programs, while continuously ensuring a high level of customer service. You will serve as an advocate for a culturally diverse patient population and refer patients to external community agencies as needed. You will also provided excellent customer service while registering patients, making appointments, and performing other front desk functions. You will coordinate with team members to provide positive service experiences for patient and will serve as a resources for the team about community resources.

What's Great About This Position

• Feel great about the work you do making a difference in the lives of patients every day.
• Enjoy work-life balance with a stable work schedule. This position typically works 40 hours per week, Monday - Friday 8 AM - 4:30 PM.
• Earn 4 weeks of PTO over your first year of employment plus enjoy 8 paid holidays.

What You Will Do

1. Assists uninsured individuals and families in identifying needs and provides access to mainstream resources, medical insurance and other entitlements, including but not limited to BCCEDP and VPN. Assists clients in completing applications for different entitlement programs.
2. Conducts outreach activities to uninsured individuals through community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues. May provide assistance at PHC clinics, at community agencies and in client homes.
3. Responds to requests for assistance from, and facilitates referrals to PHC clinics, community agencies, and other resources. Collaborates with members of Patient Care Teams, supports workflows that ensure maximum staff and patient satisfaction and organizational financial success.
4. Documents all client contacts in compliance with PHC policies, also including data entry as needed. Participates in staff and performance improvement meetings and trainings as requested.
5. Provides supportive services in connection with clinic operations as requested, which may include shuttle services for patients and clients between PHC clinics as well as interpreting or translating and supporting the front desk operations as needed.
6. Performs other duties as assigned.

Qualifications You Need to Bring

Required:

• High school diploma or equivalent.
• Minimum 1 year of experience in human services, healthcare, or related field. Advanced education may be substituted for experience.
• Bilingual, English and Spanish verbal and written language proficiency.
• Knowledge of community resources, including entitlement programs.
• Effective verbal and written communication skills.
• Professional skills with ability to maintain composure in all situations and interact empathetically.
• Strong interpersonal skills with ability to establish and maintain effective working relationships.
• Reliable transportation to perform outreach activities at off-site locations.
• Licenses & Certifications: Valid Iowa driver’s license. Chauffeur’s license must be obtained within 30 days of employment.

Preferred:

• Experience working with indigent population.
• Experience in a community health center or public health setting.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $15.50 - 19.38, though highly experienced candidates may earn up to $23.25 per hour. PHC also offers a comprehensive benefits package, including:

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays

• License/certification fee reimbursement

• Paid time off for continuing education & continuing education reimbursement

• Tuition reimbursement program

• 401k with company match

• Medical insurance

• Dental insurance

• Vision insurance

• Life & disability insurance

• Flexible spending & health savings accounts

• Supplemental accident & critical illness insurance

• Discounts on pet insurance

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

Join the PHC Community

| PHC Talent Community | Facebook | Instagram | LinkedIn | TikTok | Twitter