Fairfield Inn Onix Hospitality - Guest Services Representative

Job Summary:
The Guest Services Representative at Onix Hospitality plays a vital role in ensuring a positive guest experience. You will be the first point of contact for guests, providing exceptional customer service and addressing their needs promptly and efficiently. This position requires a friendly and professional demeanor, strong communication skills, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Greet guests upon arrival with a warm and friendly welcome, ensuring a smooth check-in process
- Provide accurate information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with guest check-out and ensure accurate billing
- Maintain a clean and organized front desk area
- Coordinate with other hotel departments to ensure guest needs are met
- Anticipate guest needs and go above and beyond to provide personalized service
- Promote and upsell hotel amenities and services to enhance the guest experience
- Collaborate with the housekeeping team to ensure guest rooms are clean and ready for arrival
- Handle cash and credit card transactions accurately and securely
Qualifications:
- High school diploma or equivalent; additional certification in hospitality or customer service is a plus
- Proven experience in a customer service role, preferably in the hospitality industry
- Excellent interpersonal and communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to remain calm and professional in stressful situations
- Proficiency in MS Office applications, including Word and Excel
- Familiarity with hotel reservation systems and procedures is an asset
- Ability to work flexible schedules, including evenings, weekends, and holidays
Physical Requirements:
- Ability to stand for extended periods of time and lift up to 25 pounds
- Excellent manual dexterity for operating computer systems and handling guest luggage
- Clear and audible speech for effective communication with guests and team members
Please note that this job description is not exhaustive and may be subject to change as per the needs of the organization.
Onix Hospitality is an equal opportunity employer, committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or veteran status.