Guest Services Representative -Hampton Inn Hazleton

The Hamister Group is currently seeking qualified individuals with a high level of professionalism to fill some front desk positions. The applicant must have strong communication skills and a desire to succeed in a busy hotel environment.
Responsibilities:

• Greet all guests as they arrive.
• Handle guest check-ins and check-outs appropriately
• Accommodate guest requests.
• Take incoming phone calls and assist in any way needed.
• Make guest reservations over the telephone or in person.
• Assist guests by providing directions or recommending local amenities or attractions.
• Ensure guest satisfaction by resolving any problems in a timely and satisfactory manner.
• Handle credit card or cash transactions
• Maintain a clean and neat front desk area.
• Process reports and handle end of shift paperwork and account balancing
• Communicate professionally and thoroughly with all hotel associates.

Key requirements:

• Previous hospitality or customer service experience preferred, but we are willing to train the right individual.
• Flexible availability and willingness to work nights, weekends and holidays.
• Excellent oral and written communication skill
• Friendly phone demeanor is a must.
• An outgoing personality
• Desire to succeed and self-motivated.
• Ability to pass background check.

Job Type: Full time & Part time
Communication method(s) used:

• Email
• Phone
• Chat
• In person

Hours per week:

• 20-29
• 30-39

This Job Is:

• A job for which military experienced candidates are encouraged to apply.
• Open to applicants under 18 years old, provided it is legally allowed for the job and location.
• Open to applicants who do not have a high school diploma/GED.
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more.
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
• A job for which all ages, including older job seekers, are encouraged to apply.
• Open to applicants who do not have a college diploma.

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects.
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
• Detail-oriented -- would rather focus on the details of work than the bigger picture.

Job Types: Part-time, Full-time
Salary: From $14.00 per hour
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person
We are an Equal Opportunity Employer – committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.

Health insurance, Dental insurance, 401(k), Paid time off, Vision insurance, 401(k) matching, Employee discount, Flexible schedule, Referral program