Associate Service Desk Engineer

Join TriumphX!
TriumphX provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands - TriumphPay, Triumph and TBK Bank - via a shared service model. We're looking for top tech and project management talent to analyze, recommend and build strategic solutions that support Triumph Financial's mission to become a world-class, market-leading financial and technology company.
Position Summary:
The Associate Service Desk Engineer is responsible for providing technical support and assistance to end-users and customers. The role requires strong communication and problem-solving skills, as well as technical expertise in various hardware and software systems.
The ideal candidate is someone who has a combination of technical expertise, communication skills, and customer service skills. They should be able to handle basic technical issues efficiently and professionally while providing excellent customer service to end-users. Additionally, an ideal Level 1 Service Desk Engineer should be motivated to continually learn and develop their technical skills, stay up-to-date with the latest industry trends and best practices, and seek opportunities to improve the IT service delivery and customer support processes.
Essential Duties & Responsibilities:

• Receiving and responding to customer inquiries and requests via phone, email, or chat
• Providing technical support and assistance for hardware and software issues
• Troubleshooting basic problems with computer systems, applications, and networks
• Escalating complex issues to higher-level support staff as necessary
• Creating and maintaining documentation related to support issues and solutions
• Following established procedures for incident management, problem management, and change management
• Participating in ongoing training and professional development to stay up-to-date with the latest technology and industry trends
• Collaborating with team members to develop and implement best practices for IT service delivery and customer support
• Other duties as assigned

Education & Qualifications:
To be successful in this role, the candidate should have a degree or certification in computer science, information technology, or a related field. The candidate should also possess strong technical skills in areas such as network administration, operating systems, and databases, as well as excellent communication and problem-solving abilities. Additionally, prior experience in technical support or customer service is preferred:

• Bachelor's degree in Technology, Engineering, or Mathematics (STEM) or equivalent work experience
• Minimum of 1 years of experience working in a technical field
• Must be capable of dealing confidently and professionally with internal customers
• Must be a team player and build good working relationships across all functions
• Organized and analytical, able to eliminate obstacles through creative and adaptive approaches

Skills & Abilities Required:

• Must be capable of dealing confidently and professionally with internal customers
• Must be a team player and build good working relationships across all functions
• Organized and analytical, able to eliminate obstacles through creative and adaptive approaches
• Strong knowledge of reliability engineering principles, tools, and techniques
• Experience with reliability modeling, simulation, and analysis
• Knowledge of reliability standards, regulations, and best practices
• Experience with statistical analysis and data-driven decision making
• Strong communication, collaboration, and problem-solving skills
• Demonstrated ability to work in cross-functional teams
• Experience with project management and process improvement methodologies (e.g., ITIL, Lean, Agile) is a plus

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We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!