Extraordinary Customer Service Representative

If you have an Extraordinary personality and work ethic and want to make great money contributing your talents at our dynamic company, then keep reading!

The Peeps:

We have car geeks, motorcycle mavens, musicians, Bears/Sox/Cubs/Hawks fans (and their rivals), hobbyists, dreamers, young and old alike. Family people, Single people. Shiny happy people holding hands and laughing.

The Hustle:

As a Customer Service Rep, you will be responsible for assisting in all aspects of order processing, customer followup, and supporting managers with key administrative tasks. Your role will involve a mix of both direct customer contact (60%) and administrative assistant duties (40%). Ultimately, success in your role means making sure customers are happy, and making sure the administrative details are handled.

This position requires strong Customer Service skills and strong attention to detail. Manufacturing / hardware store / industrial supply experience is a huge plus.

Key Responsibilities:

Customer Service

· Provide information about products and services

· Answer customer questions

· Respond to customer complaints

· Process existing customer orders

· Take new customer orders from phone, email, and web

· Set up new customer accounts

· Process returns

Admin

· Provide administrative support in processing customer payments (checks, credit cards, payment by phone, etc).

· 1st point of contact to answer phone calls and direct callers to appropriate personnel

· Input and update information in databases and spreadsheets.

· Use word processing and presentation software to create and edit documents.

· Operate and maintain office equipment, including printers, copiers, and fax machines.

· Work closely to support CEO and other senior managers as needed.

· Coordinate logistics for important customer/supplier/management meetings, including room setup and catering.

The Cheddar:

Base pay is $17-$20/hr based how Extraordinary your experience is. Other benefits include flexible paid time off, medical insurance (HMO and PPO options), and at least 10 paid holidays / year (Superbowl Monday is not one of them).

Our Hiring Process:

1. You find this job ad (great start)

2. You read the ad (you made it)

3. You’re interested, or simply want to see if we’re full-of-s—t (we like both)

4. You take the assessment (c’mon, you know you want to)

5. You get a phone interview and tell us about how awesome you are

6. You come meet our team and verify that we’re awesome too

7. You tell everyone how much more you enjoy working here than there (wherever there was, we won’t name names)

Advice:

Don’t ignore this opportunity. Again, of course you’re happy. But shouldn’t you always be happier? Set your ideas free and come tinker with them in our company.

One more thing:

Don’t dress up! Don’t update your resume! Just be Amazing and bring your passions and energy our way. Let’s find a fit!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 3 years (Preferred)
• Microsoft Excel: 3 years (Preferred)

Work Location: In person