External Communications Specialist - Consultant

The External Communications Specialist consultant is responsible for proofreading, copyediting, and executing forward-looking, online technical and operational information intended to prepare customers for technology changes and new technology solutions for the Client's electronic trading venues and solutions. This includes content creation for Customer Notice emails, websites, and other customer-facing collateral. This role advocates for upholding external email communication and website brand standards.

Principal Accountabilities:

• Support the external Customer Notice process, including copyediting and coordination of final review approvals. Ensure timely and accurate execution and dissemination are coordinated among Content Delivery (Communication) team members.
• Support content on websites; update pages for accuracy and brand standards; coordinate content with internal stakeholders and co-owners.
• Execute clear, concise, useful copy.
• Collaborate with tool support teams to ensure accountability and timeliness for all team requests/tickets (i.e. contact list uploads, new templates, digital assets, etc).

Skills and Software Requirements:

• 3+ years of relevant experience
• Bachelor's Degree: English, Communications, Technical Editing or Technical Communication, Journalism, Marketing or similar required.
• Strong attention to detail and experience editing customer-facing copy.
• Experience with Content Management Systems and other web-based tools such as AEM, Google Workspace, website design, and basic HTML required.
• Experience sending external communication via an automation tool (SalesForce/Marketing Cloud, XMatters, or other modern mass email distribution tools) required.