External Communications Specialist

Software Guidance & Assistance, Inc., (SGA), is searching for a External Communications Specialist for a contract assignment with one of our premier Investment Management services clients in Chicago, IL.

The External Communications Specialist consultant is responsible for proofreading, copyediting, and executing forward-looking, online technical and operational information intended to prepare customers for technology changes and new technology solutions for electronic trading venues and solutions. This includes content creation for Customer Notice emails, the clients' website, and other customer-facing collateral. This role advocates for upholding external email communication and website brand standards.

Responsibilities :

• Support the external Customer Notice process, including copyediting and coordination of final review approvals. Ensure timely and accurate execution and dissemination is coordinated among Content Delivery (Communication) team members.
• Support content on clients' website; update pages for accuracy and brand standards; coordinate content with internal stakeholders and co-owners.
• Execute clear, concise, useful copy.
• Collaborate with tool support teams to ensure accountability and timeliness for all team requests/tickets (i.e. contact list uploads, new templates, digital assets, etc).

Required Skills :

• 3+ years relevant experience
• Bachelors Degree: English, Communications, Technical Editing or Technical Communication, Journalism, Marketing or similar required.
• Strong attention to detail and experience editing customer-facing copy.
• Experience with Content Management Systems and other web-based tools such as AEM, Google Workspace, website design and basic HTML required.
• Experience sending external communication via an automation tool (SalesForce/Marketing Cloud, XMatters, or other modern mass email distribution tools) required.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.