Expert Systems Analyst - Remote

Overview

The position is responsible for enhancing, maintaining, and reporting on the Hosting business clients as it pertains to their revenue production, expenses in people and material, and overall profitability. To act as the subject matter expert for the creation of documentation, processes, and procedures and to facilitate an ongoing training program to assure the Hosting business unit and its Finance partners are informed on the latest developments to the program. Provide direct support to the Hosting Technical Account Managers in using the provided information to best serve their clients in the most cost-efficient manner.

This is a remote role in the US.

Responsibilities

• Communicates effectively with all parties related to assigned process area.
• Interacts with the business stakeholders and subject matter experts, internal and external, to understand their problems and use cases to create new business requirements and enhancement requests.
• Work independently and with mentors/peers to gather and translate business requirements into business specifications and apply them to enhance existing business processes or to create new ones.
• Provides formal training to team members and documentation as needed.

• Coordinates cost efficiency initiatives across the Hosting business unit operational and business teams to ensure business goals are met without impacting client satisfaction.
• Perform cyclical systematic client level audits with the Technology Account Managers to drive cost efficiency and curtail impacts on profitability.
• Formulates and drives compliance with business control policies and processes.
• Maintains business documentation based on standard operating procedures in support of the assigned business practices.
• Reviews operational documentation periodically for accuracy and effectiveness.
• Maintain data inputs for client profitability reporting and dashboards.
• Maintain data loads and operational performance for client profitability dashboards.
• Formulate, document and monitor client profitability KPI metrics.
• Execute any monthly charge back and/or business unit cost allocation process for P&L posting.
• Provide recommendations for reporting and dashboard enhancements.
• Collaborate with internal teams and external business units for cost optimization opportunities.
• Collaborate with finance and Technology Account Managers to develop budgets, forecasts, and financial plans. Monitor and report on budget performance, variances, and trends.

Qualifications

Academic and Professional Qualifications:

• Bachelor's degree or equivalent/years of experience required.

Experience:

• 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience.

• Experience in business analysis and documentation.

• Advanced Excel and PowerPoint skills.
• Self-driven with ability to work independently and with minimal supervision.
• Strong teamwork and interpersonal skills.
• Problem solver, detailed oriented and strong analytical skills, especially dealing with large volumes of data.
• Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact on the business unit.
• Solid analytical, research, and time-management skills with great attention to detail.
• Excellent verbal and written skills interacting with various technical and financial support teams and business units within Altera Digital Health.

Travel Requirements:

• May require other travel for business needs.

Working Arrangements:

• Standard work week or as defined by assignment requirements.
• Primarily works in remote office environment.