Experienced Veterinary Receptionist

East Sacramento Veterinary Centeris looking for an experienced Veterinary Customer Service Representatives to join our team

About us:

We are an AAHA accredited, private, family owned and operated hospital that knows the value that our team members bring to the table. We support them with a healthy work-life balance and encourage professional growth and development.

We are looking for a highly motivated, compassionate individual who want to grow with a brand dedicated to providing excellent service to our patients and clientele. We provide an abundance of opportunity for future growth, not only within the veterinary industry, but specifically within our team. Leadership and management opportunities are available for those who qualify. This is an entry level position. This is a great opportunity to start a long-term career!

We are open:

Monday - Friday: 8:00am – 6:00pm.

Ideal candidates will:

• Have a minimum of 1 year previous experience as a customer service representative in a veterinary hospital.
• Possess strong organizational skills.
• Have excellent verbal and written communication skills.
• Have a moderate to advanced understanding of medical terminology.
• Perform clerical and public contact duties with professionalism including emergency situations.
• Have experience with data entry.
• Know proper payment processing procedures.
• Be able to schedule follow up appointments.
• Process prescription refill requests.
• Exercise technical knowledge of OTC and prescription products sold.
• Accurately relay the owner's account of the medical complaint(s) for the animal(s) involved to the healthcare team members who will be involved in treating the patient(s).
• Have knowledge of medical record control schedules.
• Be able to manage basic cleaning procedures of common areas.
• Be able to work independently on assigned tasks.
• Support the mission and vision of the practice.
• Follow OSHA regulations.
• Performs other duties as assigned

Preference given to candidates with:

• 1 Plus years experience as a veterinary Customer Service Representative.
• Familiarity with Cornerstone

PHYSICAL EFFORT

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.

• Frequently position themselves and move about the reception area to file, use office machinery such as fax machines and computers, and assist clients with merchandise.
• Frequently transports inventory to stock shelves. Frequently handling 30 pounds and occasionally handling 50 pounds.
• Often transports patients to weigh on scales.
• Frequently required to communicate with clients, team members and associates. Must be able to exchange accurate information.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.

Benefits include:

• Medical/Dental/Vision/Chiropractic/Acupuncture
• 401(k) w/ Matching contributions (up to 4%)
• PTO and CA Sick Pay
• Pet Benefits including Trupanion Pet Insurance contributions
• Employee discounts
• Employee Assistance Program (no cost to employees)
• Pay DOE and Proficiency level: $18.00 – $20.00 per hour

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Experience:

• Veterinary Reception: 1 year (Required)

Work Location: In person