Experience Guide ( Spa Receptionist)

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

EXPERIENCE GUIDE

Reports to: Experience Guide Supervisor, General Manager

Job Summary:

• The Experience Guide is responsible for the reception area and overall seamless daily operations of the facility. Includes, but not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest's massage, and charging for services performed.

Duties and Responsibilities:

• Provide top level guest service for all including internal guest service.
• Know and be able to articulate The NOW mission.
• Be on time for your shift.
• Properly open and close boutique each day according to Standard.
• Operating Procedures.
• Accurately book, change and cancel massage appointments.
• Acknowledge and greet everyone who enters and leaves.
• Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
• Utilize computers with skill and proficiency and only for business purposes.
• Maintain cash register bank.
• Answer the phone promptly and use the guest's first name throughout the phone conversation.
• Actively promote services, enhancements, membership, and retail, as well as special events, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests' questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top level communication.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked, and well-organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests that require attention.

Position Requirements:

• Must be detail-oriented and have ability to multi-task. Ability to be efficient and productive in a fast- paced environment. Must have enthusiasm and possess excellent guest service skills. Must possess basic math and money handling skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication, listening and computer skills. Must be a team player.

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa. This means our Massage Therapists can focus on offering high quality, healing services without having to manage other job-related duties. We say, “show up for yourself so you can better support others!”.
The NOW, where all the elements are aligned with nature to form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.