Experience Center Associate

 HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others, upholding our beliefs in integrity, inclusion and belonging.

What We Need:

We are looking for an Experience Center Associate to join our HNI Workplace Furnishings team. 

The Experience Center Associate will support the Senior Experience and Hospitality Manager to deliver a high-level brand experience in the Chicago Experience Center.  You will also be responsible for assisting in showroom administration to ensure operational efficiency, stakeholder hospitality and excellence with alignment to the brand. 

What You Will Do:

• Represent the strategic brand identity, welcome guests, curate an elevated brand experience, drive increased traffic, and elevate utilization of the facility. 
• Work alongside the event team to set event strategy, coordinate, and assist in hosting all events - event set up and clean up.   
• Support curation of client, dealer, and influencer experiences, including, but not limited to, brand activation moments, hospitality, and follow up communication.   
• Seek continuous improvement of Standard Operating Procedures to make the space more functional for customers and sales members. 
• Maintain working relationships with sales team, local dealer sales representatives, and influencers.  Manage onsite literature and product sample libraries and sample chair program for both brands.   
• Provide back-up support, if needed, regarding showroom calendar maintenance, facilitate schedules, and communicate with sales team to notify of major events, product installations, etc.  Maintain and communication a showroom dashboard that provides visibility to weekly events and showroom activity. 
• Help coordinate on-site contractor needs and provide facility access accordingly.
• Oversee and execute product installers and Field Service Engineers for product installations.  Partner with Design, Customer Support, Product Management, Engineering, and Manufacturing to actively manage location product quality.  Manage punch lists to timely completion. 
• Responsible for resetting showroom, restocking of supplies, ensuring kitchen area well-kept, and assist is technology needs. 
• Participate in activities as appropriate to ensure the success of the organization.

What You Have:

• Bachelor’s degree Required.  Preferred degrees and/or areas of concentration include, but are not limited to, Architecture and Design, Interior Design, Digital Communications, or Marketing. 
• A minimum of 1 year of hospitality or event management experience with a focus in customer experience/client relations, event planning, project management, showroom management, or facilities management preferred.
• Previous experience with hospitality preferred. 

What You’re Good At:

• Ability to work both collaboratively and individually, with internal and external teams.  Role requires working with cross-functional teams on a regular basis. 
• Excellent communication skills and interpersonal skills with the ability to lead and influence others. 
• Demonstrated ability to manage information, schedules, and budgets. 
• Ability to reprioritize quickly and manage multiple projects simultaneously. 
• Ability to organize, oversee and execute all activities to ensure a seamless and exceptional brand and customer experience.  

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments.  The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands.  The residential building products segment is the nation’s leading manufacturer and marketer of hearth products.

As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek. 

How we act today protects how we live tomorrow.  Check out our CSR Report here: https://www.hnicorp.com/social-responsibility.

Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives.  We value each other’s differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here: https://www.hnicorp.com/diversity-equity-and-inclusion

We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visit www.HNIbenefits.com.

We also invite you to visit us at www.HNICorp.com to learn more!