Existing Products and Programs Manager

Brand Information
Built by family and rooted in heart, Kimball International cultivates care and connection with our employees, customers, shareholders and our communities.
As a leading omnichannel commercial furnishings company, we leverage our market-centric expertise and a unique portfolio of brands to deliver customized solutions and personalized service. Our commitment to craftsmanship and insights-driven innovations enable us to be invaluable partners in creating inspirational workplace, health, learning, and home-office spaces. We help our customers shape ordinary spaces into vibrant places that spark collaboration, relaxation, wellness and discovery. Our impact goes beyond what we make to what our Products and our relationships do for the world.
We embrace diversity, celebrate personality, and empower employees so that we can all succeed together. We invite you to join us.
Job Description
High Level Statement of the Role:
The Existing Product and Programs Manager will be responsible for managing and developing the By Design team, the on-going quality and customer expectation alignment of our existing product portfolio and develop the content and deliver training of Existing Products.
Purpose Accountability:

• Our customer is our business
• Our people are the company
• The world is our home
• Profits reflect our success

Roles and Responsibilities:

• Responsible for the overall success of the product modification team including process improvement, margin achievement and customer support.
• Responsible for hitting target margins and maintaining target profitability of product modifications.
• Facilitate and support high profile customer product quotes, orders, installation, as well as quality complaints, service bulletins and recalls.
• Review and respond to MCR requests on a weekly basis and funnel suggestions on product improvements/enhancements with rest of product group.
• Works collaboratively with the PMO to drive out cost within identified product categories
• Collaborate with cross functional teams on resource planning in conjunction with all engineering activities
• Able to conduct random product audits and participate in pilot runs to ensure customer expectations.
• Participate in the review and approval of customer mock-ups in conjunction with the Quality and Engineering teams.
• Ability to give clear direction and expectation to quality team for alignment on product inspections/customer requested inspection orders.
• When appropriate or as needed may also deliver the product training to customer service and field sales. May also conduct training to customers on a per request basis.
• Participate in Meet the Truck Program
• Proven history or ability to demonstrate safe / responsible behavior, and a positive performance record (including attendance).
• Provide leadership for development and succession planning within the custom quote team.
• Support the product Life Cycle Management process by monitoring sales and soliciting feedback from internal and external resources on all product series and materials, as well as monitoring By Design trends.

Skills to Perform This Role:
Interpersonal Skills

• Self-motivated
• Trustworthy
• Excellent people skills
• Mentor, role model
• Exceptional organizational skills
• Create team unity with diverse personalities
• Ability to give constructive feedback
• Relationship builder

Communication Skills

• Excellent communication skills and ability to communicate with all levels within the organization.
• Ability to present in small to large groups
• Excellent verbal and written skills
• Persuasive

Leadership Skills

• Ability to develop team for succession planning.
• Be a leader by example
• Proven ability to lead
• Ability to manage multiple functions
• Ability and desire to take initiative
• Continuous improvement
• Ability to build/maintain a strong team
• Coach/mentoring skills

Business Skills

• Must be able to see the broader scope
• Ability to work with cross-functional teams
• Market knowledge
• Ability and willingness to take risks.
• Ability to make decisions quickly and proficiently.
• Ability to understand financial impact of decisions
• Results oriented
• Ability to think strategically
• Ability to understand financial decisions impacting the business objectives

Technical Skills

• Must be proficient in Microsoft Office applications.

Qualifications:
Educational

• 5+ years experience working in the office furniture industry.
• Bachelor's degree preferred or related work experience. Must have strong desire and willingness to learn.

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Job Requirements

• 5+ years experience working in the office furniture industry.
• Bachelor's degree preferred or related work experience. Must have strong desire and willingness to learn.
• Market knowledge
• Ability to make decisions quickly and proficiently.
• Ability to understand financial impact of decisions
• Ability to think strategically
• Ability to understand financial decisions impacting the business objectives
• Must be proficient in Microsoft Office applications.

EEO Statement
Kimball International is an Equal Opportunity Employer. All job seekers will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.