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Form of workExecutive Housekeeper
The Executive Housekeeper manages all facets of the Housekeeping Department, ensuring that our team members achieve high levels of guest service and satisfaction, to include guest accommodations, laundry, public areas and work areas. They are responsible for providing training to departmental associates as well as enforcing all company policies, procedures and brand standards as established. This position requires knowledge of budgeting, forecasting, staffing, and scheduling. Candidates must have the ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
We seek highly motivated leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to grow, please apply now.
Benefits
- Insurance
- Paid time off
- 401K
- DailyPay: Access your pay when you need it!
- An added plus; If you like to travel, you will receive special team member hotel rates.
Responsibilities:
- Smile and continuously project a helpful attitude
- Assists General Manager in the development of Housekeeping department’s annual budget and monitors department’s performance as compared to budget.
- Manages according to established company procedures
- Schedules team members according to forecasted occupancy
- Orders and receives supplies to maintain adequate inventory levels
- Monitors and maintains level of cleanliness in accommodations, storage areas, laundry, restrooms, and public areas
- Compiles and reports accurate accommodation status to Front Office
- Enforces standard procedures for the acceptance, security, and return of guest lost and found items
- Communicates any discrepancies in accommodation status and ensures that corrective action is taken
- Communicates with other department heads to resolve deficiencies and repair items.
- Performs special assignments and projects as requested
- Participates in the MOD program
- Maintains security of keys
- Monitors payroll and control costs, remaining within budget
- Introduces and manages any NHG programs
- Ensures completion orientation checklists, training guides and all training documentation
- Is the departmental trainer(s)
- Coaches associates when rules are not being met, offers encouragement and works with NHG mentors to improve performance.
- Records and processes all incident reports as needed.
- Performs required tasks, including, but not limited to, those contained in the Minimum Performance Standards set by NHG
- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the NHG Employee Handbook
- Performs all other duties as assigned by management
- Asset Management
- Maintains standard procedures for security of on-loan equipment
- Conducts monthly inventory of linen, supplies and equipment
- Maintains budgeted labor standards by forecasting and comparing forecast to actual
- Establishes and maintains cost-control systems on linen inventories, cleaning supplies and labor costs, by forecasting and comparing forecast to actual
- Product Quality/Guest Satisfaction
- Maintains room quality and amenities based on hotel objectives and policy and procedures
- Ensures quality services are rendered in meeting guests’ needs that good guest relations are enhanced
- Works with other department heads to resolve guest complaints
- Human Resources
- Is responsible for the firing, termination, performance evaluations, training and development of all housekeeping and laundry team members
- Maintains departmental communication through the effective use of team member meetings, logbooks and bulletin boards
- Perform all other duties as assigned by management.
Educational/Vocational Preparation:
Associate’s degree in Hospitality Management or Business and/or comparable experience gained through previous Hospitality on-the-job training. Previous supervisory experience is required.
Qualifications:
- Minimum 5 years housekeeping experience required
- 3 years of Supervisory experience required
- Requires knowledge of budgeting, forecasting, staffing, and scheduling
- Requires walking and standing to a significant degree
- Requires ability to perform housekeeping chores (cleaning units or assisting in the laundry) which involve lifting, bending, and stretching.
- This position involves a high degree of social skills and ability to perform work under pressure.
- Good oral and written communication skills
- Ability to maintain a pleasant, positive and helpful demeanor
- Flexibility to work days, evenings, weekends, and/or holidays
- Neat, clean, and professional appearance
