AddressWhy us?
When you are looking for a new job, you know in your heart you want to work where you belong. The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, may just be your ideal location. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time. Let us show you how it’s done.
Enjoy instant gratification and take pride in transforming our rooms and hotel spaces into perfectly styled areas for our guests to unwind and indulge. There are many moving pieces to the operation. With a keen eye for detail, a passion for cleanliness and motivation you could be the perfect fit. Could this be where you belong?
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Job Overview
The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
Responsibilities
Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Qualifications
Education/Formal Training
One to two years of post high school education.
Experience
Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
3-5 years of experience in housekeeping operations preferred.
Previous experience in a full service Director of Housekeeping role preferred.
Experience working in a union environment preferred.
Knowledge/Skills
Requires thorough knowledge of the Housekeeping field.
Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Requires supervision/management skills.
Ability to compile facts and figures.
Ability to analyze report data, prepare reports and initiate correspondence.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
Bending -30% of shift touring property, checking rooms, etc.
Kneeling -5% of shift checking rooms.
Ability to communicate information and hotel services to management and guests. Second language may be required.
Ability to communicate with guests.
Ability to inspect guest rooms, public areas, and back of house, and review reports.
Mobility -continuous movement throughout the hotel.
Continuous standing -30% of shift.
Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.
Environment
Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
Benefits
The Perks: Fully Loaded
Medical, Dental, & Vision Insurance
401(k) with Employer Match
Paid Vacation and Sick Time
Complimentary Employee Meals
Hotel Discounts (Both Marriott and Sage Portfolios)
Eligible for Referral Bonuses
Incentive Programs
Cell Phone Discounts
ID:2024-22714
Position Type:Regular Full-Time
Property:Renaissance Pittsburgh
Outlet:Hotel
Category:Housekeeping & Laundry
Address:107 6th St
City:Pittsburgh
State:Pennsylvania
EOE Protected Veterans/Disability
