Executive Housekeeper

The Executive Housekeeper is a critical position in ensuring our guests have a clean and comfortable stay with us.

ESSENTIAL JOB FUNCTIONS:

• Interview, hire and execute performance evaluations.
• Resolve problems, and document discipline and/or termination paperwork as necessary.
• Supervise the housekeeping department, including laundry, to attract, retain, and motivate staff while providing a safe work environment.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards.
• Inspect all cleaned rooms plus additional “Vacant Ready” rooms for that day to ensure a perfect cleanliness experience for our guests.
• Distribute and delegate daily workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Hold regular department meetings with staff and attend various other related meetings.
• Evaluate the condition of furniture, fixtures, décor, etc. to make recommendations for repairs and replacements.
• Implement regular life safety training with staff
• Ensure compliance with accident/loss prevention programs
• Prepare monthly supply and linen inventories
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Fill in as needed to perform job duties in any housekeeping department role such as housekeeper, laundry attendant or houseperson.
• Additional duties as assigned.

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service –Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work – Contributes to building a positive team spirit
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
• Adaptability – Adapts frequent changes, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time
• Dependability – Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternative plan
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality
• Quantity – Meets productivity standards; Completes work in a timely manner
• Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

APPEARANCE: Employee must be in proper uniform at all times. The uniform must be wrinkle free and in good condition. Closed-toed shoes must be worn at all times. Proper grooming and personal hygiene standards must be followed. Jackets, hoodies, sweaters, etc. are not permitted. Headphones/ear buds are not permitted.

LANGUAGE ABILITY: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

REASONING ABILITY: Ability to apply common sense understanding and proper moral judgement to carry out job duties. Ability to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals.
• The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather), and risk of electrical shock.
• The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and reach with hands and arms and use hands to finger, handle, or feel. The employee frequently is required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and job occasionally requires long working hours. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms.

• Pushing and pulling fully stocked housekeeping carts daily.
• Carrying full loads of soiled linens from guestrooms.
• Occasional lifting and pushing of furniture such as mattresses, bed frames, night stands, etc.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person