Executive Housekeeper

The role of the Executive Housekeeper is to supervise the housekeeping and laundry operation to ensure product quality standards are met and that uncompromised service is provided to hotel guests.

Your responsibilities are diverse in nature and include, but are not limited to:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. Optimize room cleaning process to help housekeepers perform their duties on time and on budget.
• Review room inventory daily to ensure no discrepancies exist and all room statuses are updated accordingly.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.
• Work with the management team to help drive improvements in team member engagement that are aligned to the service philosophy.
• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors.
• Ensure rooms are 100% clean and properly prepared so our guests are comfortable and can rest well.
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents). This will include keeping an inventory log and being aware of budgets and forecast for housekeeping expenses.
• Perform other duties as assigned.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Morning shift

Work Location: In person