Job Overview

The role of the Assistant Executive Housekeeper (Inspector) is to assist in supervising the housekeeping and laundry operation to ensure product quality standards are met and that uncompromised service is provided to hotel guests.

Duties and Responsibilities

Your responsibilities are diverse in nature and include, but are not limited to:

• Assist the Executive Housekeeper in managing day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. Optimize room cleaning process to help housekeepers perform their duties on time and on budget.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.
• Work with the management team to help drive improvements in team member engagement that are aligned to the service philosophy.
• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors.
• Ensure rooms are 100% clean and properly prepared so our guests are comfortable and can rest well.
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents). This will include keeping an inventory log and being aware of budgets and forecast for housekeeping expenses.
• Perform other duties as assigned.

Accountability

The Assistant Executive Housekeeper (Inspector) will report directly to the Executive Housekeeper and in some cases the General Manager. Primary duties will include the exercise of discretion and independent judgement with respect to matters of significance including the cleanliness of guest rooms and overall guest service. Primary duties include managing the Housekeeping department of the property. Primary duties involve customarily and regularly directing the work of all housekeeping and laundry staff who will report directly to him/her. Primary duties are to include suggesting and recommending direct reports for hiring, firing, advancement and promotion to the Executive Housekeeper and General Manager, with the Assistant Executive Housekeepers (Inspector) recommendation holding particular weight. The Assistant Executive Housekeeper (Inspector) will be part of the senior management team at the hotel and is eligible for serving as Manager on Duty.

Qualifications and Requirements

High school diploma / secondary education / equivalent plus 2 years of housekeeping experience including some supervisory training/experience. Must be able to speak local language(s). The Executive Housekeeper a member of the senior management team and eligible to serve as Manager on Duty. This position will also require access to a personal telephone in case of emergency or offsite need and access to internet for email communication.

Benefits

• Family Focused Culture
• Development and Promotion Opportunities
• Competitive Pay
• Health, Vision, Dental and Supplemental Insurance
• Paid Vacation and Holiday Pay
• 401k
• Uncapped Employee Referral Program

About Tara and Uncompromised Hospitality

Tara owns, develops, and manages all of its hotels. Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this.

We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality.

Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.

Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality.