Executive Director/Chief Patient Access Officer

Summary
As the Executive Director/Chief Patient Access Officer, the incumbent will be responsible for leading and managing all aspects of Patient Access services within the organization. The Executive Director/Chief Patient Access Officer will oversee all aspects of Patient Access, including capacity management and analytics, performance improvement, contact center, affinity support services (training, quality assurance and workforce management), and partnerships with internal and external stakeholders to create and sustain operations to enhance access to care for all patients. The role involves overseeing the strategic direction, operations, and continuous improvement of Patient Access functions to ensure the delivery of high-quality, integrated, patient-centered care for the ambulatory enterprise of Johns Hopkins Medicine (JHM). The role involves development and implementation of digital front door strategies, in partnership with JHM Health IT and other key leaders. The goal is to enhance and sustain an infrastructure to ensure that patients receive the correct care from the appropriate provider in the right timeframe. The Executive Director/Chief Patient Access Officer is charged to lead access-focused initiatives in the ambulatory practices that create and support exceptional Patient Access and experience, faculty, physician, advanced practice provider (APP) and staff satisfaction, growth and volume management, technology advancement, and strong financial performance with superior efficiency and productivity in alignment with the mission and vision of JHM.
Education & Experience

• Bachelor's degree in healthcare administration, business administration, or a related field. A master's degree is
• preferred.
• 10+ years of experience in healthcare administration or operations, with a focus on ambulatory management, preferably at an academic medical center. Prefer experience specific to contact center operations. At least 5+ years experience with supervision of team.
• Proven leadership and managerial skills, with the ability to inspire and motivate a diverse team.
• Highly mature and self-confident professional who can relate to people at all levels of the organization.
• Excellent analytical, problem-solving, and strategic thinking abilities.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.