Executive Director, Product Management

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

The Executive Director, Product will oversee the TOEFL Home Edition product, features, and market roadmap that drives increased margins for products and contracts working closely with other functional centers of excellence. This role is pivotal in improving the current remote online experience in addition to shoring up security around the test. The ideal candidate will have a strong technical background, product sense as well as a proven track record of driving value through these data-driven product and security improvements. This role will report to the AVP Product, TOEFL and may supervise one or more Product Management professionals depending on organizational needs.

• Lead Development for TOEFL Home Edition: Guide the specification, development, and continuous improvement of the TOEFL Home Edition, incorporating feedback from a diverse range of stakeholders including test-takers, educational institutions, and internal teams such as Technology, Research, and Security.
• Enhance Remote Testing Experience: Focus on creating a seamless, user-friendly remote testing experience that is accessible and equitable for all TOEFL test-takers, ensuring that the platform is intuitive and responsive to the unique needs of remote users.
• Bolster Test Security: Develop and implement cutting-edge security measures to uphold the integrity of the TOEFL Home Edition, employing advanced proctoring technologies and data protection protocols to prevent fraud and ensure test fairness.
• Strategize and Roadmap: Lead the strategic vision and roadmap for the TOEFL Home Edition, from ideation through to launch and beyond, ensuring that all features align with the core objectives of enhancing user experience and test security.
• Market and User Analysis: Conduct in-depth market analysis and user segmentation specifically for remote test-takers, identifying key trends, needs, and opportunities to better serve this demographic.
• Competitive Positioning: Establish the TOEFL Home Edition's market positioning by conducting thorough competitive analyses, focusing on feature differentiation and value proposition in the remote testing landscape.
• Performance Optimization: Utilize quantitative and qualitative analyses to evaluate feature performance, identifying opportunities for optimization and innovation within the remote testing platform.
• Stakeholder Collaboration: Act as the primary liaison between the development team and other stakeholders, ensuring that business requirements are clearly communicated, and that the final product delivers an exceptional user experience.
• Communication and Advocacy: Effectively communicate complex concepts related to remote testing and security, advocating for innovative ideas and prioritizing initiatives that will drive the success of the TOEFL Home Edition.
• KPI Accountability: Take responsibility for key performance indicators related to the TOEFL Home Edition, including product quality, user satisfaction, and security effectiveness.
• Leadership: Depending on your assignment, mentor and lead junior product managers on projects related to the TOEFL Home Edition, fostering a culture of innovation and excellence within the team.

• Undergraduate degree in related fields such as: Business Administration, Marketing or other areas combined with relevant work experience
• MBA preferred
• 7+ years of Software Services Product Management experience for customer products over $100M.
• Experience generating outstanding results as an experienced product leader at a high performing tech-enabled product company; Education industry preferred
• Working knowledge and experience with software Product Management and development approaches (Agile)
• Ability to apply user insights, data, and statistical analyses to inform decisions
• Self-motivated with the proven ability to learn fast and be resourceful
• Enjoys and can demonstrate ability to work well in a highly matrixed, collaborative, creative and mission-driven environment
• Excellent verbal and written communication skills
• Strong quantitative skills and a deep understanding of product funnels, data analytics,
• A thirst for educational innovation, while being up-to-date with the latest trends, policies and best practices in education and Product Management

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#LI-REMOTE

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.
From: Educational Testing Service