Executive Director

SUMMARY

The Executive Director of an Assisted Living and Memory Care community has overall responsibility in ensuring that these programs run smoothly and efficiently, and that the residents receive the highest level of quality care in compliance with the State of WI Chapters DHS 83 and 89 regulations. The ED is also responsible for providing strategic leadership, building internal/external partnerships and creating a productive work environment that incorporates the values of Koru Health

ESSENTIAL RESPONSIBILITIES include the following. Percentages are to be assigned to all major functions of the position, indicating priority. Other duties may be assigned.

20% - Resident Care and Satisfaction – Provide, promote, and require high-quality resident relations and care management as per specific care plans for each resident. Review and resolve complaints offered by residents or family members. Problem-solve with residents and families to ensure the health care needs of residents are met or exceeded. Develop, implement and manage program activities and take action to improve our programs as necessary.

20% - Occupancy/Marketing – Supervise and participate in marketing and leasing units. Strive to maintain 100% occupancy for all units. Promote and market through advertising campaigns and regular sales calls to medical facilities and providers as well as existing and potential customers, area businesses, Chamber of Commerce, and other applicable organizations. Regularly review market conditions and competition within the area for trends, standards, activities, and practices. Ensure other company properties are promoted to potential residents as appropriate. Recommend, coordinate, and implement competitive rental standards, new rent-effective dates, and monthly rents in order to maximize occupancy. Maintain all standards relating to credit, collections, and equal housing opportunity. Assist in admission/acceptance assessment process and necessary documentation in compliance with state regulations DHS 83 and 89.

15% - Revenue/Budget Management – Maintain occupancy, revenue, and other expenses and profit margins within the budgeted parameters. Review competitors and rental market conditions. Develop and recommend strategies to maximize revenues and control costs. Comply with allocated budgets and explain expense variances. Ensure that rents are paid in a timely manner to minimize budgetary and administrative problems, and take appropriate action if they are not.

15% - Staff Management – Provide leadership, set goals and expectations, manage performance of key department managers and create and maintain a productive environment for all building employees. Participate in the interviewing, hiring, training, and development of staff. Ensure that all employee documents are maintained in accordance with HR compliance. Assure proper staffing coverage for caregivers, maintenance, culinary and housekeeping needs including acting in place of department managers during vacancies/leaves.

15 % - Compliance – Demonstrate knowledge of and enforce all WI State Chapter DHS 83 and 89 guidelines, company policies and procedures, building regulations, lease agreements, and governmental requirements which govern the operation of the assigned property. Ensure appropriate medical documentation and administration of medications and treatment according to MD orders. Ensure that all Chapter DHS 83/89 and Fair Housing Standards are met at all times. Comply with OSHA, Workers’ Compensation, and any other reporting requirements.

10% - Quality, Safety, and Physical Condition – Supervise maintenance and housekeeping operations to ensure the internal and external property areas meet company safety and physical condition standards. Conduct regular inspections. Maintain safety and security of residents and employees. Ensure that residents are informed about safety issues, regulations, and requirements for the community. Enforce compliance with community rules and leases regarding safety and health issues.

5% - Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for all managers located within the community, including direct or indirect oversight of all building employees.

QUALIFICATIONS

To perform this job successfully, an individuals must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES:

• Building a Successful Team – using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
• Building Customer Loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Building Partnerships and Strategic Relationships - identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Developing Others – planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
• Information Monitoring – setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
• Leading Through Vision and Values – keeping the organization’s vision and values at the forefront of decision making and action.
• Professional/Technical Knowledge and Skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

EDUCATION and/or EXPERIENCE

• Bachelors Degree in Healthcare Administration or Nursing.
• Previous Assisted Living (RCAC or CBRF) experience required, as is familiarity with State of WI Chapter DHS 83 and 89 guidelines.
• Previous experience working with and directing resident satisfaction, budgetary and regulatory compliance, staffing and physical plant oversight.
• Previous supervisory experience is required.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Basic math ability

REASONING ABILITY

Ability to apply common-sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.

CERTIFICATES, LICENSES, REGISTRATIONS

Healthcare Administration certification or RN licensure as appropriate.

OTHER SKILLS AND ABILITIES

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 80 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.