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SalaryJOB DESCRIPTION
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
As an Event Management Associate, you will be responsible for managing internal meetings; acting as the single point of contact for the client, engaging event partners as needed and supervising staff to exceed client expectations. The ideal candidate will have excellent client interaction, problem solving and decision-making skills, work well under pressure and be highly organized. This is an onsite five day a week front desk position.
Job Description
- Coordinate meetings and events within designated center. Work with internal partners in catering, audio visual and facilities to meet the clients’ expectations. Meet and greet each client daily, provide personalized high touch customer service
- Adhere to standards of operations established for Conference Center
- Handle day to day challenges clients present while driving towards a solution
- Strong communicator that is able to manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience
- Prioritize new meeting room reservations from online booking tools
- Ensure maximum utilization of space to achieve yearly utilization goals
- Maintain a professional, flexible, “can-do” level of service
- Participate in daily operations meeting as well as weekly review
- Execute preconference call/meeting, and post conference call/meeting when applicable
- Manage space issues, escalate unresolved issues to lead planner, manager
- Cover reception desk essential functions; answering telephone calls, returning emails promptly
- Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports
- Firm understanding of the business guidelines for allocating space
- Ensure customers are contacted in a timely manner and are updated regarding the status of their request and offered available options
- Build strong relationships with the event teams working with them on solutions for space accommodations
- Work closely with team members of JPMC Senior Leadership to place annual and reoccurring committee meetings
- Deliver high level service to event organizers. Develop rapport with LOBs admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations
Qualification
- Three plus years’ experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
- Effectively manage guest experience and expectations through a high level of tact and diplomacy
- Highly organized with the ability to multi-task and apply judgment to priority
- Working knowledge of audio-visual systems
- Flexibility to deal with a fast-paced, diverse environment
- MS Office skills, knowledge of EMS booking system (a plus)
- Must be willing to work flexible shifts covering conference center hours, events and locations
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
