Events Floor Manager

Events by RHC is looking for a hospitality professional to join our Venue Management Team!
As our Events Floor Manager, you will be responsible for managing the operations that drive our high volume, premium events in an unforgettable 3500 square feet space on the 101st floor of Hudson Yards. In this role, you are responsible for working directly with our team as well as the client to ensure that each events unique needs are met and we continue to offer an unparalleled experience, from first guest arrival to last guest departure.?

Qualifications

• 5+ year experience hospitality experience
• Flexible schedule based on events needs
• Effective communication and management skills
• Ability to problem solve and manage service in a timely manner
• Experience with client management and communication

Responsibilities

• Responsible for maintaining the daily operational needs to ensure successful service based on each event in accordance with the policies and procedures set by the department
• Understanding and maintenance of the facilities in collaboration with the Venue Management Team
• Active participation in captains? meetings
• Ability to identify and rectify challenges in relationship to the facilities that could hinder the execution of service
• Maintain communication with the Events Team, Edge Team, and the Peak Restaurant FOH team throughout the event
• Open and direct communication with the event planner/host to ensure all aspects of the evening are executed
• Oversee the setup, service, and breakdown of each event in accordance with the client?s needs and the needs of the Venue
• Management of the Venue Manager team throughout the set up, service, and break down of the event
• Oversee the organization, cleanliness, and service standards as set forth by the house
• Ensure all guests receive excellent service and hospitality throughout the event
• Work in unison with the Peak FOH team to ensure that guest arrival and departure is easy and clear on our Level 5 lounge
• Manage guest arrival and ensure safe departure of all guests and RHC staff
• Report all successes, issues, or areas of improvement to Senior Venue Manager