Event Technology Coordinator

Building A Brand Starts With Our Story

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event

Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

Learn more at www.firstagency.com

Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today.

And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
• An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.

What You Would Get To Do:

FIRST is seeking a highly professional and technologically adept individual to provide support to clients needing assistance with their event and meeting coordination. The individual must be comfortable assisting clients over the phone in navigating registration websites, so prior experience as a customer support or help desk representative (or similar experience) is definitely a plus.

The Event Technology Coordinator will be in charge of one of the most important aspects of event planning: managing the invitation and rooming lists using

Your Contributions

• Assist in the development and management of online registration
• Manage relationships with technology suppliers including the negotiation of contracts
• Effectively communicate with internal and external clients over the phone, in person and via e-mail
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
• Lead contact for attendee management and technology vendors including pre- event and during execution
• Assist in contacting clients for relevant information
• Respond to ALL client email within same day (even during work travel)
• Create and distribute post event client surveys
• Create and distribute post event final attendance reporting
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc
• Coordinate planning and utilization of the mobile app. May assist with build depending on platform.
• Support other members of the department as needed on ad-hoc projects
• Responsible for all registration collateral and equipment management
• Registration desk flow design and set up
• On-site support, as needed, during event execution which may require travel
• Act as an ambassador for the FIRST brand, leading by example and displaying the company's core values (Ambition, Creativity, Excellence, Integrity, Teamwork)

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process.

• Experience in Data Management and Event Technology including entry level meeting planning and coordination
• Bachelor's Degree required
• Excellent Microsoft Excel skills required
• Prior experience with event platforms such as Cvent, Certain, Splash, Eventbrite, Aventri or other registration website platforms is preferred
• General knowledge of HTML and CSS is beneficial, but not required
• Ability to manage multiple projects simultaneously
• Highly motivated, able to work independently
• Exhibit strong work ethic, patience and a winning attitude
• Strong oral and written communication skills
• Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required

ADMINISTRATION & GENERAL:

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure that the Event Technology Manager is aware of problems or issues which negatively affect productivity
• Build excellent relations with team through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
• Work on ad hoc requests as required, typically during quiet times

United States Residents: The base pay for this position ranges from $62,400 to $75,000. This role is also eligible for an annual discretionary bonus.

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