Event Technician

Our Global Event Operations Team is looking for an Event Technician to assist with operations, coordination, and event execution in our London campus.  Working closely with the London Based Technical Producers and other vendor technicians, you will interface directly with our internal partners to support the technical aspects of their events and services. Ideal candidates are passionate about technology, production management, and customer service. 

The technician should have a broad audio visual skill set and have experience operating and supporting video conferencing platforms, Crestron control systems, digital audio mixers, wireless microphone management and hardware video switchers. In addition to equipment operation, technicians will be required to effectively communicate with presenters and interact with event stakeholders. Technicians will also be expected to undertake day-to-day administrative tasks as well as documenting audio visual systems and creating user-guides. The technician will report to the Technical Producers on Global Event Operations who will provide weekly event and maintenance schedules.

What you’ll do:

• Operating virtual event platforms based on technical ROS requirements 
• Proficient in the use of Keynote, Google Slides and Powerpoint
• Live video source switching between pre-recorded material and live presenters
• Operation of PTZ cameras
• On boarding and management of remote presenter end-points 
• Live audio mixing and signal routing within Crestron and hardware audio mixers
• Troubleshooting audio, video and streaming issues
• Setting up redundancy and backup systems in line with contingency workflow protocol
• Quality control of creative assets prior to event
• Configuring and organizing creative presentation assets
• Clear, consistent and professional communication with the Global Event Operations Team and other crew members
• Great customer service skills.  Coordinate and validate internal and external VIP presenters before, during, and after the event.
• Diligent event documentation on centralised ticketing system (Jira) with event details, customer communications and assets.
• Writing documentation and user guides for AV systems and processes 
• Additional duties and responsibilities as needed

Knowledge, Skills & Abilities:

• Extensive knowledge of audio and video signal flow
• 3+ years experience working in live events or broadcast environments
• Effective communicator with the ability to work within a team and converse with internal and external speakers at an executive level
• Able to be flexible with crew role to suit individual event requirements
• Experience using GSuite
• Proficient in both macOS and Microsoft Windows Operating Systems

Minimum Qualifications

• 4+ years of technical production experience in a live event or corporate environment
• 2+ years of customer support experience in a technical environment

Preferred Qualifications

• 4+ years of technical production experience in a live event or corporate environment including the configuration, operation, and troubleshooting of production equipment
• 4+ years of customer support experience in a technical environment
• Bachelor's Degree in an area of technical production or creative media field
• High School Diploma or equivalent
• Experience working in an event environment or collaborative production setting
• Familiarity with Vectorworks, CAD, or other drafting software
• Professional certifications and credentials
• Valid California Driver's License (or the ability to obtain)
• Ability to safely lift 50 lbs unassisted
• Experience working in a start-up environment or tech company

Key Software and Equipment

Video Conferencing and Event Platforms

• Google Meet
• Zoom
• StreamShark (Internal streaming platform)

Audio Visual Systems

• Crestron
• Yamaha QL1 / TF1
• Ross video
• vMix
• Blackmagic
• Quicklink
• AJA
• Clearcomm
• Unilumin LED Walls
• Shure Wireless Microphones
• Vaddio PTZ cameras and control system

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