Event Services Manager

Event Services Manager

Auxiliary and Event Services

JOB SUMMARY:

Responsible for overseeing and facilitating all aspects of event planning for campus locations serviced by the office of Auxiliary and Event Services. Responsibilities include staffing, customer interactions, audiovisual services, maintenance and set ups of the spaces we service. The position is responsible to support the educational, social, cultural interests of the university that meets the event needs of the students, faculty, staff and community while maintaining the Adelphi brand.

SALARY INFORMATION:

In compliance with New York’s Pay Transparency Act, the annual base salary for this position is $48,000. Adelphi University considers factors such as departmental budgets, scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Adelphi University provides a comprehensive benefit package for faculty and staff employees. For a list of benefits provided to employees, please click here.

REPORTS TO: Assistant Director of Auxiliary and Event Services

RESPONSIBILITIES & DUTIES:

1. Ensure your clients are contacted in a timely manner to complete proper set up diagrams and notifications for their events.
2. Assist students in achieving a successful event by coaching them on event planning; offering guidance on layouts, dining and room audiovisual capabilities.
3. Responsible for making planning decisions to best suit customer needs by creating functioning floor plans, setting the proper atmosphere and effectively dealing with ongoing last minute changes and problems.
4. Coordinate appropriate audiovisual requirements for assigned events. Ensure equipment is properly set up, tested and operating instructions provided to presenter prior to the start of each event.
5. Responsible for overseeing and managing other Event Managers clients during your shift.
6. Manage the daily operations through effective planning, staff training, leadership, communication, follow up and the ability to be responsive to our customers.
7. Analyze and solve problems individually and as part of the Auxiliary Services team.
8. Conduct daily inspections of managed spaces; submit work orders as needed. Track progress of work orders.
9. Communicate and coordinate with Public Safety and Physical Plant any special work or space needed as to keep the building operational and safe. Ensure proper signage is displayed notifying those in the building of any service disruptions.
10. Address customer concerns and complaints immediately.
11. Manage “When to Work” scheduling software making sure events are properly staffed.
12. Performs other duties as assigned.

REQUIREMENTS (Knowledge, Skills and Abilities):

1. This is a service-oriented position that requires an individual that can manage constant interaction with members of the campus community and guests to the campus.
2. Ability to work with peers in an open office environment.
3. Ability to prioritize workload according to volume, urgency, etc.
4. Requires knowledge of sound, lighting, and projection component operations as well as having proficiency in meeting presentation technology.
5. Requires working knowledge of EMS and Meeting Matrix event software or similar type of event management software.

PHYSICAL REQUIREMENTS:

1. Sitting, walking and standing for long periods of time.
2. Must be able to work nights and weekends as needed and directed.
3. Able to reach, bend, pull, push, and lift up to 50 lbs.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

1. Bachelor’s degree required.
2. Minimum of two years event service experience required.
3. Knowledgeable in audiovisual operations in a similar setting such as a higher education facility, conference center and or hotel required.

POSITION(S) SUPERVISED:

1. Student Workers.

ABOUT ADELPHI:

Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students’ lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core Four—Arts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island’s oldest private coeducational university, serving more than 7,500 students at its beautiful main campus in Garden City, at learning hubs in Manhattan, the Hudson Valley and Suffolk County, and online. The University offers students 75 undergraduate programs, more than 70 master’s degree and doctoral programs, and 55 certificate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 118,000 graduates across the country, a growing enrollment of students from 44 states and 65 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.