Event Services Manager

Santa Monica Proper is seeking a motivated, service-driven Event Services Manager. A seamless merger of historic retrofit and new construction, our 271-room hotel features interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, and 24,000 square feet of meeting and event space. 
The Event Services Manager is responsible for the daily operations of the Event and Meeting Services department. This key role ensures the success of meetings and events, serving as the liaison between the hotel operating departments and the client while striving to maximize both service and profitability.

This role is eligible for a Quarterly Bonus.

Job Overview
• Build and foster relationships with clients by creating and coordinating meetings and events
• Generate detailed group resumes and communicate with Hotel Department Heads
• Assist in the development and implementation of effective marketing plans for generating catering revenues
• Optimize room rental charges and event upsell opportunities
• Assist with the monthly forecasting and the annual budget process
• Handle special projects as requested by the Director of Event Sales and Director of Sales & Marketing
• Ensure that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
• Greet customer during the event phase and hands-off to the Event Operations team for the execution of details
• Ensure billing accuracy and conducts bill reviews with the clients prior to processing the final bill
• Manage group room blocks and meeting space for groups and events
• Identify operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
• Participate in customer site inspections and assists with the sales process as necessary
• Lead formal pre-event and post-event meetings for small to average-sized assigned groups
• Facilitate Banquet Event Order and Resume Meetings
Qualifications
• Thorough knowledge of sales techniques including strong closing skills and negotiation skills
• Solid food and beverage knowledge
• Customer-service focused
• Strong communication, analytical, organizational and time management skills
• Excellent knowledge of computers, specifically Opera, Delphi, Word and Excel
• Must have a Flexible work schedule
• 3-5 years of hospitality experience in Sales, Catering or Banquets
Education
Bachelor’s degree required
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.