Address
Form of workRESPONSIBILITY:
Answer all incoming department calls, provide general, and specific information regarding catering and banquet events.
Handling of event deposits and assigning it to the correct Beverage Event Order.
Draft and type general correspondence, as well as perform general administrative duties such as responding to emails, filing, and preparing weekly reports.
Keep Chef, Banquet Manager and Director of Hotel & Events Sales informed of party guarantees that could affect scheduling.
Maintains and organizes banquet files, follow-up with clients on banquet contracts and guarantees.
Assists Director of Hotel & Events Sales and/or Banquet Manager with coordination of events.
Assist with event set-up such as setting up placards, favors, or any other details on event day as needed.
Assist with ordering, following-up, billing of cakes, flowers, and musicians as needed.
Book appointments for prospective clients to show them event rooms, provide information such as room availability and assist in sales when possible.
Responsible for knowledge of banquet menu items and price points.
Prepare and distribute banquet event orders in a timely manner and keep all department heads informed of any changes and/or additions.
Maintaining helpful and cooperative relations with members, guests, and associates.
Responsible for seeing that computer and office equipment are in good working condition and keeping supplies available.
Responsible for assigning account numbers for all catering events, keeping accurate billing records, processing of deposits, checking all banquet party sheets for accuracy before forwarding to accounting, processing of refunds for overpayments, and processing of check requests for outside vendors.
Preparation and processing of transfers, credits and debits, interfacing with accounting and clients
as needed.
EXEMPLIFY OUR MERCURY RISING VALUES AT WORK ANDDURING ALL OFFSITE WORK-RELATED EVENTS:
Teamwork; Work collectively to realize goals that are greater than what you can achieve individually.
Friendliness; create an authentic, welcoming environment for alI patrons; be friendly, greet members with a smile, give a sincere farewell, and use member's name whenever possible.
Health; promote health by demonstrating a long-term and alI-encompassing approach to health, which integrates soundness of mind, body, and spirit.
Heritage; embrace the values and traditions inherited from the club founders.
Strive for Wonderment; create an ambiance of wonder for our members and guests by creating marvel and unexpected joy in every club experience.
CONSISTENTLY ADH ERE TO THE LOS ANGELES ATHLETIC CLUB CORE SERVICE STANDARDS:
Exemplify high-quality hospitality by making every member, guest, and business partner feel welcomed, valued, respected, and listened to; greet at every encounter, offer assistance to anyone who appears in need, escort individuals to the correct destination.
Take responsibility for maintaining an uncompromising clean CIub; maintain your work area neat and clean, clean after yourself in associate and member areas, be proactive in maintaining member areas neat and clean by performing minor cleanup as needed (i.e., cleaning minor food and liquid spilIs, storing forgotten exercise equipment, wiping equipment, etcetera); and promptly report needed repairs, potential safety issues, significant cleaning jobs to housekeeping, cleaning, and/or engineering department.
Follow through with resolutions to problems from beginning to end; break away from your regular duties if needed to follow through on resolutions.
Be knowledgeable of CIub information; maintain sufficient and updated information to be able to easily answer questions from members and guests thoroughly from beginning to end.
Practice personal hygiene: wear clean and pressed clothing, and proper uniform if required by your position.
Use proper and welcoming telephone etiquette; do not screen calls, answer calIs by the 3'd ring, smile while you speak.
Reply to emails the same day you receive them.
Anticipate and comply with member needs and record their preferences.
Be an ambassador of the CIub in and outside the workplace; always represent yourself and the club professional Iy and with respect.
ENSURE A SAFE WORK ENVIRONMENT:
Comply with the Company Health and Safety processes while working on projects, initiatives, and other work-related duties; perform job duties in a way that will not cause danger to self or others, or violate local, state, federal, environmental regulations.
Promptly correct or report any hazard, potential hazard, or unsafe work condition to the Director of Facilities, and/or People 6‹ Culture; wear protective equipment when required; ensure work location is kept safe, clean, and organized.
INITIATE PROFESSIONAL GROWTH:
Consistently evaluate work for efficiency, quality, alignment with the Company's service standards, and compliance with Company policies and procedures.
Seek out opportunities to enhance personal skills set relevant to job tasks.
Maintain current product knowledge, best practices, and skilIs needed to meet the demands of your position.
EDUCATION, LICENSES, A CERTIFICATIONS:
I deal: Minimum of two (2) years of experience in same or similar positions in the Retail, Hospitality, or Food 6‹ Beverage industry
Required: High School Diploma or GED Equivalent
I deal: Bachelor*s
I deal: Current California Driver License with satisfactory Department of Motor Vehicle driving record.
ESSENTIAL QUALIFICATIONS:
Required: At least twenty-one 21 years of age.
Required: Reliable and punctual attendance.
Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
Required: Travel (by vehicle and plane) for business, training, and/or development, including overnight trips.
I deal: Bi-lingual oral, speech, and writing skilIs in English and Spanish or other language is an asset in this position
Required: Excellent interpersonal and customer service skilIs
Required: Computer Experience: proficient Microsoft Office programs, Outlook, and ideaIly Opera
Required: Excellent verbal and written communication skilIs; ability to convey messages clearly and compose correspondence with correct and proper grammar.
Required: Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.
Required: Capable of working effectively independently with minimal supervision
Required: Strong analytical skills.
Required: High attention to detail and accuracy
Required: Strong organizational skills
Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
Required: Ability to elicit and accept constructive feedback.
PHYSICAL REQUIREMENTS DEMANDS AND WORK CONDITIONS
ASSOCIATE ACKNOWLEDGMENT:
This description is not intended to be all-inclusive. Associates may be asked to perform any reasonable management request, within their capabilities, to meet the ongoing needs of the business.
NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate*s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company and in no way creates an employment contract, implied or otherwise; each associate remains, always, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Answer all incoming department calls, provide general, and specific information regarding catering and banquet events.
Handling of event deposits and assigning it to the correct Beverage Event Order.
Draft and type general correspondence, as well as perform general administrative duties such as responding to emails, filing, and preparing weekly reports.
Keep Chef, Banquet Manager and Director of Hotel & Events Sales informed of party guarantees that could affect scheduling.
Maintains and organizes banquet files, follow-up with clients on banquet contracts and guarantees.
Assists Director of Hotel & Events Sales and/or Banquet Manager with coordination of events.
Assist with event set-up such as setting up placards, favors, or any other details on event day as needed.
Assist with ordering, following-up, billing of cakes, flowers, and musicians as needed.
Book appointments for prospective clients to show them event rooms, provide information such as room availability and assist in sales when possible.
Responsible for knowledge of banquet menu items and price points.
Prepare and distribute banquet event orders in a timely manner and keep all department heads informed of any changes and/or additions.
Maintaining helpful and cooperative relations with members, guests, and associates.
Responsible for seeing that computer and office equipment are in good working condition and keeping supplies available.
Responsible for assigning account numbers for all catering events, keeping accurate billing records, processing of deposits, checking all banquet party sheets for accuracy before forwarding to accounting, processing of refunds for overpayments, and processing of check requests for outside vendors.
Preparation and processing of transfers, credits and debits, interfacing with accounting and clients
as needed.
EXEMPLIFY OUR MERCURY RISING VALUES AT WORK ANDDURING ALL OFFSITE WORK-RELATED EVENTS:
Teamwork; Work collectively to realize goals that are greater than what you can achieve individually.
Friendliness; create an authentic, welcoming environment for alI patrons; be friendly, greet members with a smile, give a sincere farewell, and use member's name whenever possible.
Health; promote health by demonstrating a long-term and alI-encompassing approach to health, which integrates soundness of mind, body, and spirit.
Heritage; embrace the values and traditions inherited from the club founders.
Strive for Wonderment; create an ambiance of wonder for our members and guests by creating marvel and unexpected joy in every club experience.
CONSISTENTLY ADH ERE TO THE LOS ANGELES ATHLETIC CLUB CORE SERVICE STANDARDS:
Exemplify high-quality hospitality by making every member, guest, and business partner feel welcomed, valued, respected, and listened to; greet at every encounter, offer assistance to anyone who appears in need, escort individuals to the correct destination.
Take responsibility for maintaining an uncompromising clean CIub; maintain your work area neat and clean, clean after yourself in associate and member areas, be proactive in maintaining member areas neat and clean by performing minor cleanup as needed (i.e., cleaning minor food and liquid spilIs, storing forgotten exercise equipment, wiping equipment, etcetera); and promptly report needed repairs, potential safety issues, significant cleaning jobs to housekeeping, cleaning, and/or engineering department.
Follow through with resolutions to problems from beginning to end; break away from your regular duties if needed to follow through on resolutions.
Be knowledgeable of CIub information; maintain sufficient and updated information to be able to easily answer questions from members and guests thoroughly from beginning to end.
Practice personal hygiene: wear clean and pressed clothing, and proper uniform if required by your position.
Use proper and welcoming telephone etiquette; do not screen calls, answer calIs by the 3'd ring, smile while you speak.
Reply to emails the same day you receive them.
Anticipate and comply with member needs and record their preferences.
Be an ambassador of the CIub in and outside the workplace; always represent yourself and the club professional Iy and with respect.
ENSURE A SAFE WORK ENVIRONMENT:
Comply with the Company Health and Safety processes while working on projects, initiatives, and other work-related duties; perform job duties in a way that will not cause danger to self or others, or violate local, state, federal, environmental regulations.
Promptly correct or report any hazard, potential hazard, or unsafe work condition to the Director of Facilities, and/or People 6‹ Culture; wear protective equipment when required; ensure work location is kept safe, clean, and organized.
INITIATE PROFESSIONAL GROWTH:
Consistently evaluate work for efficiency, quality, alignment with the Company's service standards, and compliance with Company policies and procedures.
Seek out opportunities to enhance personal skills set relevant to job tasks.
Maintain current product knowledge, best practices, and skilIs needed to meet the demands of your position.
EDUCATION, LICENSES, A CERTIFICATIONS:
I deal: Minimum of two (2) years of experience in same or similar positions in the Retail, Hospitality, or Food 6‹ Beverage industry
Required: High School Diploma or GED Equivalent
I deal: Bachelor*s
I deal: Current California Driver License with satisfactory Department of Motor Vehicle driving record.
ESSENTIAL QUALIFICATIONS:
Required: At least twenty-one 21 years of age.
Required: Reliable and punctual attendance.
Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
Required: Travel (by vehicle and plane) for business, training, and/or development, including overnight trips.
I deal: Bi-lingual oral, speech, and writing skilIs in English and Spanish or other language is an asset in this position
Required: Excellent interpersonal and customer service skilIs
Required: Computer Experience: proficient Microsoft Office programs, Outlook, and ideaIly Opera
Required: Excellent verbal and written communication skilIs; ability to convey messages clearly and compose correspondence with correct and proper grammar.
Required: Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.
Required: Capable of working effectively independently with minimal supervision
Required: Strong analytical skills.
Required: High attention to detail and accuracy
Required: Strong organizational skills
Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
Required: Ability to elicit and accept constructive feedback.
PHYSICAL REQUIREMENTS DEMANDS AND WORK CONDITIONS
ASSOCIATE ACKNOWLEDGMENT:
This description is not intended to be all-inclusive. Associates may be asked to perform any reasonable management request, within their capabilities, to meet the ongoing needs of the business.
NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate*s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company and in no way creates an employment contract, implied or otherwise; each associate remains, always, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
