Address
Form of workJob Description
Event Manager| Ryan Center and Boss Ice Arena
Location
US-RI
Job ID 2023-11397
Group OVG - Venue Management
Location Name Ryan Center and Boss Ice Arena (U of Rhode Island)
Category Venue Management
Type Regular Full-Time
Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic, and inclusive culture focused on four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Event Services Manager is responsible for assisting in the coordination, staffing, execution, safety and security, customer service and post event reporting for assigned events at the Ryan Center and assigned events at the Boss Arena including but not limited to: URI basketball and football games, concerts, trade shows, and community events. This position will also coordinate luxury suites and other premium areas for arena and Meade stadium events in coordination with the Ticket Sales Department. This also includes implementing and maintaining safety and security and customer service measures. The Manager will focus on continuous enhancements in these areas while examining industry standards.
This role will pay a salary of $45,000 to $55,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
RESPONSIBILITIES:
- Responsible for the planning, coordinating, and facilitating the logistics of assigned events within the arena and effectively interfacing with both internal and external clientele.
- Responsible for oversight of Premium Areas in the arena including suites, and reception areas when applicable.
- Working hand in hand with the Ticket Sales Department, this position is responsible for facilitating the needs of clients and guides in all premium areas including coordination of catering, special services, and other requests.
- Meet with event clients prior to events and assist in determining event needs, oversee related staff, and provide information and direction to in-house departments and support staff.
- Coordinate with the catering department and responsible for communicating upcoming rentals and contracts for potential catering orders.
- Responsible for financial reporting of events to include, estimates, settlements, and post-event revenue reports for all events.
- Advance and coordinate shows by way of holding in-person and conference call meetings with clientele.
- Hire, train, supervise, and retain, Event Supervisors, Event and Parking Staff, and other Event personnel as needed. This requires the oversight of over 200 part-time staff.
- Responsible for department scheduling, reviewing, and approving payroll.
- Responsible for all safety and security measures for all events including the scheduling of EMTs, firefighters, fire panel operators, police, traffic, and security.
- Execute the event security plan for all events
- Ensure all event insurance certificates & contacts required for the production of events are obtained in a timely manner.
- Coordinate and communicate all relevant information to internal departments for events, including preparation and distribution of event data sheets and post-event logistic reports.
- Coordinate and communicate all relevant information to external clients including building tenants (University of Rhode Island).
- Continually improving the Department’s performance and reputation.
- Frequently act as Manager on Duty.
- Perform other tasks as assigned by the Assistant General Manager and General Manager.
NONESSENTIAL JOB FUNCTIONS:
- Perform other duties and responsibilities as required.
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
INTELLECTUAL/SOCIAL DEMANDS:
- While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
- Employees in this role will constantly be in leadership roles; requiring directing others either verbally or in writing to complete tasks in the prescribed time frame. This position also requires constant use of interpersonal skills including the ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, and being able to openly communicate in writing and verbally with clients.
PHYSICAL DEMANDS:
- While performing the essential functions of the job, the employee constantly operates a computer and other office devices such as telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets, and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
WORK ENVIRONMENT:
- The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.
QUALIFICATIONS:
- Bachelor’s degree from an accredited college or university with major course works in Sports Management, Business Administration, or other related fields.
- 3-5 years of responsible experience in event management with a stadium, arena, convention center, or public assembly facility.
- 3-5 years of supervisory/management experience with an emphasis on training a large part-time staff.
- Ability to work on multiple projects at once.
- Ability to communicate clearly and concisely in the English language, both orally and in writing.
- Advanced proficiency with Microsoft Office Applications as well as the Internet.
- Capable of working a flexible schedule and extended hours including but not limited to working early mornings, nights, weekends, and holidays in addition to traditional business hours
- Possession of, or ability to obtain, a valid driver’s license.
PREFERRED QUALIFICATIONS:
- Advanced proficiency with Adobe Photoshop or a similar system able to create and edit graphics and content
- Experience in web-based scheduling and/or payroll systems.
- Experience in Auto Cad.
- Relative marketing experience or fan/guest engagement.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law
