Evening/ Overnight Customer Accounts Specialist

Duties:

- Must be available to work 2p-10p and 10p-6a
- Perform data entry tasks accurately and efficiently
- Provide exceptional customer service to clients
- Communicate effectively with clients in a professional and courteous manner
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend appropriate solutions
- Assist with resolving customer inquiries and issues

Skills:
- Strong data entry skills with a high level of accuracy
- Excellent customer service skills, with the ability to communicate effectively and professionally
- Multilingual or bilingual proficiency, particularly in Spanish, is highly desirable
- Strong analytical skills to understand customer needs and recommend appropriate solutions
- Knowledge of phone etiquette and the ability to handle customer inquiries in a professional manner

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Part-time

Pay: $10.00 - $15.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Experience level:

• 1 year
• 2 years

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Every weekend
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Work Location: In person