Evening Guest Service Representative - Towneplace Suites - Joplin, Mo

Job Title:Evening Guest Service Representative - TownePlace Suites - Joplin, MO

Company: O’Reilly Hospitality Management, LLC (OHM)

Join our team! O’Reilly Hospitality Management, LLC (OHM), is hiring an Evening Guest Service Representative at TownePlace Suites in Joplin, MO.

At OHM, we are:

• A forward-thinking and growing company with a focus on sustainability, health & wellness, community involvement, and philanthropy.
• Committed to empowering team members at all levels of leadership, providing unique opportunities to make a real impact.
• Seeking supportive, collaborative, detail-oriented individuals to join our team!

What we offer:

• 401k & Roth match for full-time and part-time team members.
• Health, Dental, Vision & Life Insurance Options.
• Paid Time Off, including Paid Parental Leave.
• Growth Potential and Career Advancement.
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! O'Reilly Hospitality Management Team Members can sign up for DailyPay on day one!

Responsibilities:

• Greet guests in a friendly and warm manner.
• Register and assign rooms to guests.
• Transmit and receive messages using telephone, fax, and switchboard.
• Answer inquiries about hotel services, registration, and local attractions.
• Keep records of room availability and guests’ accounts.
• Compute bills, collect payments, and make change for guests.
• Make, confirm, and cancel reservations for guests.
• Post charges and make deposits in accordance with company policies.
• Communicate effectively with other hotel departments.
• Embrace company culture initiatives.
• Perform other duties as required or requested.

Skills & Abilities:

• Strong leadership, management, organizational, and communication skills.
• Ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• Ability to deliver results.
• Ability to work well with and motivate a variety of personality types.
• Ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Computer skills, including Microsoft Word and Excel.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred, but not required.

Hours:

• Scheduling may vary and include nights, weekends, and holidays.

Physical Requirements:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally.
• May be required to lift in excess of 40 pounds on occasion.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

OHM is an equal opportunity employer, and employment decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status, or other protected classifications.

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Joplin, MO 64804: Relocate before starting work (Required)

Work Location: In person