Address
Form of workESSENTIAL FUNCTIONS:
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
- Have complete knowledge of all casino events and promotional activities.
- Assist guests to ensure them of a favorable VIP experience.
- Provide customer service and recognition to VIP players while working on the casino floor.
- Work special events servicing VIP players. Monitor and adjust performance to local competition.
- Retrieve information for new and existing accounts from CMS Player tracking system.
- Redeem points from accounts for patrons for cash or prizes.
- Issue comps.
- Answer telephone calls from patrons.
- Assist with slot tournaments.
- Assist all host with guest communications and correspondence.
- Assist guests by phone or in person with explanation and reservations for VIP parties and any current events.
- Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and customer information.
- Effectively manage VIP players, paperwork, and reports.
- Review VIP activities and promotions with Executive Casino Host.
- Keep work area in a clean and orderly manner.
- Ensure the safety and security of all customers and team members.
- Comply with all policies and procedures established by Bally’s KC Casino and department management.
- Other duties as assigned or any reasonable request from any member of management.
KNOWLEDGE, SKILLS, ABILITIES, and OTHER CHARACTERISTICS:
- A high school diploma or GED is preferred.
- Must obtain Missouri Gaming Commission occupational license.
- Appropriate use of office equipment, including personal computer, telephone with voice mail system, fax machine, copy machine, and two-way radio.
- Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
- Read, write, and understand somewhat complex instructions.
- Communicate appropriately with all casino customers, casino departments, and fellow team members.
- Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
- Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- PHYSICAL DEMANDS: while performing the duties of this job, the team member is required to stand and walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, bend, or crouch; and talk and hear. The team member must lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- WORK ENVIRONMENT: while performing the duties of this job, the team member is exposed to variable temperatures, smoke, and bright flashing lights. The noise level in the work environment is usually very loud.
