Estimator/Auditor II

Company:
Cox Automotive - USA
Job Family Group:
Vehicle Operations
Job Profile:
Estimator/Auditor II
Management Level:
Individual Contributor
Travel %:
No
Work Shift:
Day (United States of America)
Job Description:
Cox Automotive
At Cox Automotive, we're looking for an Estimator II with a keen eye for details and switchboard operations to help us get rides rolling again. If you think this is the job for you, read on!
Duties & Responsibilities:

• Answer and direct incoming, outgoing, and inter-office calls of multi-line phone system in a timely and professional manner. Relay messages promptly as received.
• Answer inquiries and obtain information for the general public (e.g., customers, visitors). Provide information regarding activities conducted at Trudell such as the location of departments, offices, and employees within the organization.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into a service database system.
• Verify technicians have selected the correct VMRS code related to repairs made and billing hours are in line with standard repair times.
• Prepare actual invoice off created RO by applying customer-specific rates and mark-ups.
• Auto Parts Inventory responsibilities.
• Reach out to technicians and regional service managers on repairs and required information to process invoices.
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals.
• Request and collect payments from customers and/or discuss billing issues.
• Working in customer online portals and billing systems.
• Working with vendors to obtain service warranties.
• Gather necessary paperwork and upload into the system for records.

Requirements

• High School Diploma/GED and 2+ years experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience or 5 years' experience in a related field.
• Self-sufficient work ethic
• Prior experience in the Auto Repair/Maintenance industry is highly preferred.
• Excellent Microsoft Excel skills
• Experience with Microsoft Outlook and Microsoft Word
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Maintains a professional but friendly demeanor.
• Demonstrates strong interpersonal and customer service skills.
• Communicates clearly and effectively.
• Pay close attention to detail.
• Valid driver's license and safe driving record required.
• Ability to drive vehicles with standard and automatic transmission.
• Exhibits the ability to remain calm and polite when dealing with frustrated customers and/or technicians.

SMCOX
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.