Escape Room Manager

As the manager, you will play a key role in overseeing the daily operations of Secrets Escape Rooms, ensuring a seamless and enjoyable experience for our customers. This position requires strong leadership skills, attention to detail, and a passion for delivering exceptional entertainment experiences.

Responsibilities:

Operational Oversight:

• Manage the day-to-day operations of Secrets Escape Rooms, including opening and closing procedures, staff scheduling, and ensuring all equipment is in working order.
• Ensure ALL games are covered, that there are no “no call, no shows”
• Implement and enforce operational policies and procedures to maintain a safe and efficient environment.
• Operate and maintain the Hourglass Escape Rooms phone and incoming calls.
• Respond to and keep track of all large group inquiries and events.

Team Leadership:

• Recruit, train, and supervise a team of Time Professors and support staff.
• Foster a positive and collaborative work environment, providing guidance and support to staff members.
• Handle any attendance or behavior infractions accordingly.
• Conduct monthly staff meetings, configuring tips, issues, performance of previous month, etc

Customer Service Excellence:

• Uphold high standards of customer service by ensuring that all staff members are trained to provide a welcoming and engaging experience for customers.
• Address customer inquiries, concerns, and feedback in a professional and timely manner.
• Work to accumulate and respond to 5-star reviews left by clients.

Quality Control:

• Conduct regular reviews of all facilities to ensure they meet quality standards and provide an immersive and challenging experience for customers.
• Collaborate with the shop team to maintain all rooms and props in proper order.

Financial Management:

• Monitor and manage bookings and large events, including collecting deposits and payment.
• Maintain in-store inventory of merchandise and track sales.

Marketing and Promotion:

• Collaborate with the Social Media Manager to develop and execute promotional strategies to drive customer engagement and increase bookings.
• Participate in community outreach events to promote Hourglass Escape Rooms.

Training and Development:

• Provide ongoing training for staff to ensure they are well-versed in Escape Room scenarios, customer service best practices, and safety protocols.
• Conduct regular performance evaluations and provide constructive feedback to support staff development.

Health and Safety Compliance:

• Ensure compliance with all health and safety regulations, conducting regular safety drills and inspections.
• Implement emergency procedures to address unexpected situations and prioritize the well-being of customers and staff.

Reporting and Documentation:

• Maintain accurate records of customer feedback, incident reports, and operational metrics.
• Generate regular reports for management, highlighting key performance indicators and areas for improvement.

Job Type: Full-time

Pay: From $640.00 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• Day shift
• Evening shift
• Nights as needed
• Night shift
• Weekends as needed

Application Question(s):

• What made you interested in working at Secrets Escape Rooms?

Experience:

• Customer Service: 4 years (Preferred)
• Leadership: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person